Area Installation Lead - Customer Experience & Operations

Home Depot; Denver (CO); On-site; USD 34,440 - 41,328; Full time

Job summary

Home Depot is seeking an Area Installation Specialist to guide customers through the install lifecycle, performing site inspections, checks, and change management. You will coordinate with service providers and ensure the project stays on track and meets THD standards.

The role emphasizes customer communication, site reviews, and timely issue resolution, with opportunities to optimize installations and escalate decisions as needed.

Qualifications

• Bachelor's degree or equivalent in a related field.
• Minimum 5 years of work experience.
• Authorized to work in the United States.

Responsibilities

• Maintain regular communication with customers across the install lifecycle and resolve open questions or changes.
• Manage jobs in assigned area, assess conditions, perform product affirmations, and conduct JSIs to ensure quality.
• Support inquiries, resolve services, and drive timely lifecycle resolutions.

Skills

Action Oriented

Business Insights

Collaborates

Communicates Effectively

Customer Focus

Time management

Negotiating skills

Business acumen

Problem solving

Collaborative leadership

Education

Bachelor's degree

Job description

Home Depot is seeking an Area Installation Specialist to guide customers through the install lifecycle, performing site inspections, checks, and change management. You will coordinate with service providers and ensure the project stays on track and meets THD standards.

The role emphasizes customer communication, site reviews, and timely issue resolution, with opportunities to optimize installations and escalate decisions as needed.