Field Health Advocate & Community Navigator

Molina Healthcare; Bellevue (OH); On-site; USD 23,000 - 44,000; Full time

Job summary

Molina Healthcare is seeking a Community Health Worker to provide local member advocacy and field support for vulnerable members across Ohio. You will engage with members in homes, shelters, and provider offices to help manage health care needs and maximize benefits.

The role involves coordinating with the care team, performing non-clinical tasks in the field, and assisting with navigation of transportation, appointments, and social services. Expect significant local travel as required.

Qualifications

• At least 1 year of health care experience in underserved populations.
• CHW certification may be required for certain states.
• Valid driver's license and reliable transportation.
• Ability to multi-task while speaking with members.
• Excellent customer service skills.
• Strong organizational and time-management skills.
• Willingness to learn other lines of business and software.
• Excellent verbal and written communication; proficient with Microsoft Office.

Responsibilities

• Engages with members as an advocate and resource to support management of health care needs.
• Collaborates with and supports the health care services team by providing non-clinical paraprofessional duties in the field to include meeting with members in their homes, nursing homes, shelters, provider offices, etc.
• Empowers members by helping them navigate and maximize their health plan benefits; scheduling appointments with providers, arranging transportation, getting prescriptions filled, and following up on missed appointments.
• Assists members in accessing social services such as housing, food, employment, etc.
• Provides outreach to locate and provide support for disconnected members with special needs.
• Conducts research to locate members Molina has been unable to contact.
• Participates in ongoing or project-based activities that require extensive member outreach.
• Guides members to maintain Medicaid eligibility and with other financial resources as appropriate.
• 50-80% local travel may be required.

Skills

Health care experience

CHW certification

Driver's license

Multi-tasking

Customer service

Organizational skills

Time-management

Communication skills

MS Office proficiency

Job description

Molina Healthcare is seeking a Community Health Worker to provide local member advocacy and field support for vulnerable members across Ohio. You will engage with members in homes, shelters, and provider offices to help manage health care needs and maximize benefits.

The role involves coordinating with the care team, performing non-clinical tasks in the field, and assisting with navigation of transportation, appointments, and social services. Expect significant local travel as required.