Field Hardware Support Analyst II — Travel Ready

Lever, Inc.; Baltimore, Northern (MD, KY); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Unlimited Paid Time Off

Paid Holidays

401(k) Retirement Plan

Medical, Dental, and Vision Plans

Short-term Disability

Life Insurance

Live Near Your Work Home Buying Incent

Employee Referral Bonuses

Flex Scheduling

Job summary

Alertus Technologies is seeking a Technical Support Analyst II to drive customer success through hands-on hardware troubleshooting, field diagnostics, and on-site deployments. You will travel to customer sites for startups and replacements, while coordinating with engineering for testing and product improvements.

The role requires flexible hours, on-call rotations including nights, weekends, and holidays, and strong technical communication for both technical and non-technical audiences.

Qualifications

• Bachelor's degree in CS/engineering or IT related field.
• CompTIA A+/Network+/Security+ certifications desired.
• 4–7 years in technical help desk or hardware troubleshooting.

Responsibilities

• Travel to customer sites for startups, diagnostics, and hardware replacements.
• Investigate and resolve escalated hardware/firmware issues.
• Handle inbound support calls, emails, and screen shares to triage cases.

Skills

Hardware diagnostics

Travel up to 50%

On-call rotation

Technical communication

Customer service

Root cause analysis

Independent work

Multitasking

Valid driver's license

Ticketing systems

Remote support tools

Education

Bachelor's Degree in CS/CE/IT/Engineering

CompTIA A+

CompTIA Network+

CompTIA Security+

Tools

Windows/Linux/macOS admin

REST & API integrations

Cisco/VoIP knowledge

Job description

Alertus Technologies is seeking a Technical Support Analyst II to drive customer success through hands-on hardware troubleshooting, field diagnostics, and on-site deployments. You will travel to customer sites for startups and replacements, while coordinating with engineering for testing and product improvements.

The role requires flexible hours, on-call rotations including nights, weekends, and holidays, and strong technical communication for both technical and non-technical audiences.