IT Support Specialist II — On-Site, Travel-Ready

Fashion Institute of Design & Merchandising; Los Angeles (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

HDR is seeking an IT Support Specialist II to provide direct technical support to end users, resolve network, hardware and software issues, and maintain enterprise applications. This on-site role supports 24/7 operations with fixed shifts 6:00 AM – 6:00 PM, Monday to Friday, plus on-call flexibility.

The ideal candidate has 2+ years of PC/network/server technical support, strong customer service, and familiarity with Windows 11/M365. Travel up to 15% may be required.

Qualifications

• A minimum of 2 years of experience in technical support of PC, networks and servers.
• Excellent working knowledge of personal computer and peripherals.
• Experience in systems operations and maintenance.
• Working knowledge of Microsoft Office applications.
• Excellent client service, interpersonal and communication skills.
• Self-starter able to handle multiple tasks and deadlines.
• Schedule & Presence: This on-site role supports 24/7 operations through real-time collaboration, standard shifts occur within a 6:00 AM - 6:00 PM window, Monday through Friday. Additionally, this position requires scheduled on-call flexibility and the ability to remain reasonably reachable during off-hours for critical business continuity.

Responsibilities

• Provide technical support to users by responding to incoming requests for IT support and resolving network, hardware and software issues with computers
• Perform technical maintenance and software installations and updates
• Ability to apply technology to address business needs
• Assisting staff to achieve efficient and effective use of computing technology and maximize utilization of computer resources
• Combine a breadth of IT experience with an overarching concern for excellent customer service
• Participate in enterprise-wide IT projects and initiatives
• Diagnose system hardware, software, and operator problems
• Provide desk side assistance upon request for enterprise applications
• Responsible to request hardware and software through the requisition system
• Provide hardware, software, mobile device, and printing support
• Assist with the inventory management of all IT assets
• Communicate technical support topics or issues of interest
• Work with Systems Administrators in performing IT infrastructure processes and procedures as needed
• Provide advanced troubleshooting on complicated IT issues
• Serve as an example to junior staff when it comes to complicated technical issues
• Perform other duties as needed
• This position may require up to 15% travel for scheduled activities

Skills

Technical support

PC hardware

Networking

Server maintenance

Microsoft Office

Education

Associate's degree in Computer Science/MIS

Tools

Windows 11

M365

MicroStation

AutoCAD

ProjectWise

GIS

Job description

HDR is seeking an IT Support Specialist II to provide direct technical support to end users, resolve network, hardware and software issues, and maintain enterprise applications. This on-site role supports 24/7 operations with fixed shifts 6:00 AM – 6:00 PM, Monday to Friday, plus on-call flexibility.

The ideal candidate has 2+ years of PC/network/server technical support, strong customer service, and familiarity with Windows 11/M365. Travel up to 15% may be required.