Gaming Systems Field Support Engineer - Travel-Heavy Onsite

Arrow International, Inc.; Fargo (ND); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Profit sharing

401(k) matching

Comprehensive benefits

Paid time off

Job summary

Arrow International, Inc. seeks a field IT/tech support specialist to diagnose hardware and software issues, perform on-site installations, and provide remote support across varied venues.

This role involves frequent travel and hands-on configuration of Arrow equipment, with a focus on high first-visit resolution. The position requires an associate degree or equivalent experience, 3+ years in electronic/PC tech, and strong knowledge of SQL, Windows Server, AD, and networking.

Qualifications

• Associate degree or equivalent practical experience.
• 3+ years of training or equivalent experience with electronic and PC technologies.
• Hands-on knowledge of SQL, Windows, Windows Server, Active Directory, and networking.

Responsibilities

• Diagnose and resolve hardware/software issues with above-average first-visit resolution.
• Log all service activity in Salesforce with complete and accurate notes.
• Provide remote phone support when not traveling; deliver on-site installs and support as scheduled.
• Escalate tier 2/3 cases to the support specialist and notify management promptly when needed.
• Coordinate with distributors on parts orders, RMAs, and technical guidance.
• Configure and program Arrow equipment; train distributors and end users.
• Recommend and implement timely solutions; follow up with customers to ensure satisfaction.
• Work effectively from home with reliable high-speed DSL or cable internet.
• Other duties as assigned by management.

Skills

SQL

Windows Server

Active Directory

Networking

Customer support

Reading schematics

Time management

MS Office

Education

Associate degree in Computer Technologies

Tools

Salesforce

MS Office

Job description

Arrow International, Inc. seeks a field IT/tech support specialist to diagnose hardware and software issues, perform on-site installations, and provide remote support across varied venues.

This role involves frequent travel and hands-on configuration of Arrow equipment, with a focus on high first-visit resolution. The position requires an associate degree or equivalent experience, 3+ years in electronic/PC tech, and strong knowledge of SQL, Windows Server, AD, and networking.