Field Support Technician II - Linux Hardware Expert

FIS; United States; On-site; USD 41,000 - 70,000; Full time

Job summary

FIS is seeking a Linux-based hardware support specialist to perform on-site installation, diagnostics, and field service for hardware and Linux-based software products at customer sites in the United States.

The role involves responding to initial inquiries, diagnosing issues, and performing preventive maintenance to ensure optimal product performance and customer satisfaction, including on-call shifts to support clients after hours.

Qualifications

• High school diploma, GED or equivalent.
• LINUX experience is strongly preferred - This role does Not a MS Windows environment
• Knowledge and understanding of hardware/software programs for assigned products
• Knowledge of assigned product functions and their use within a financial institution operating environment
• Ability to communicate effectively verbally and in writing
• Ability and flexibility to work extended hours when necessary to maintain client satisfaction

Responsibilities

• Provide highly visible customer support through on-site installation and troubleshooting of hardware and Linux-based software.
• Respond to initial technical inquiries and refer complex issues to senior technicians.
• Set up and utilize diagnostic equipment to isolate equipment malfunctions.
• Replace defective units at customer sites.
• Provide field support services to customers in solving problems incurred in the installation and/or operation of hardware/Linux based software products.
• Deliver pre- and post-sales installation services at customer sites including installation, maintenance, troubleshooting and repair of products and services to ensure all function properly.
• Ensure customer satisfaction by advising customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction.
• Respond to customer questions regarding operation and malfunctions of FIS and third-party products and equipment.
• Instruct customers in the operation and maintenance of the products/equipment.
• Serve as company liaison with customer on technical matters for assigned products/ equipment.
• Provide technical support services to customers including troubleshooting, problem resolution and diagnosing equipment interface problems during installations.

Skills

Linux experience

Verbal and written communication

Customer service

On-call readiness

Flexibility to work extended hours

Education

High school diploma or GED

Tools

Diagnostic equipment

Job description

FIS is seeking a Linux-based hardware support specialist to perform on-site installation, diagnostics, and field service for hardware and Linux-based software products at customer sites in the United States.

The role involves responding to initial inquiries, diagnosing issues, and performing preventive maintenance to ensure optimal product performance and customer satisfaction, including on-call shifts to support clients after hours.