Field Hardware Install & Support Technician I

Reston Consulting Group, Inc.; Rockville (MD); Hybrid; USD 50,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid time off

Paid holidays

401(k) with company match

Job summary

Reston Consulting Group, Inc. is seeking a Customer Support – Hardware Installation Technician – Level I to provide CS field support for a government customer.

The role involves hardware installation, network configuration, site surveys, technical documentation, and end-user support with remote work and on-site reports as required. The successful candidate will have at least a high school diploma and one year of technical customer support experience, with the ability to read installation

Qualifications

• High school diploma or equivalent.
• Minimum of one year of technical customer support experience.
• Experience installing, configuring, or supporting computer hardware and network equipment.
• Ability to read technical drawings and installation documentation.
• Excellent customer service and communication skills.
• Willingness to report on-site at customer locations as required.

Responsibilities

• Conduct site surveys to assess network configurations and user requirements.
• Assist with design and optimization of network topologies.
• Analyze requirements and prepare specifications for hardware acquisitions.
• Prepare engineering plans and site installation Technical Design Packages (TDPs).
• Develop and coordinate hardware installation schedules.
• Prepare drawings documenting configuration changes at customer sites.
• Prepare site installation and test reports.
• Configure computers, communications devices, and peripheral equipment.
• Install and configure network hardware.
• Test installed equipment and troubleshoot basic hardware and connectivity issues.
• Train site personnel on proper use of installed hardware.
• Build specialized interconnecting cables as required.
• Maintain accurate technical and installation documentation.

Skills

Customer service

Communication skills

Problem solving

Independent work

Organizational skills

Education

High school diploma

Tools

Computer hardware

Networking equipment

Job description

Reston Consulting Group, Inc. is seeking a Customer Support – Hardware Installation Technician – Level I to provide CS field support for a government customer.

The role involves hardware installation, network configuration, site surveys, technical documentation, and end-user support with remote work and on-site reports as required. The successful candidate will have at least a high school diploma and one year of technical customer support experience, with the ability to read installation