Field Support Technician I

OLSA Resources, Inc.; Richmond (VA); On-site; USD 45,000 - 65,000; Full time

Job summary

A global distribution company in Richmond, VA is looking for a Field Support Technician. This role involves moving, installing, and testing computer equipment, performing software installations, training users, and conducting maintenance. The ideal candidate will have over 2 years of experience as a Field Service Technician and possess strong troubleshooting and customer support skills. Join us to contribute to our team and ensure smooth operations of our IT support systems.

Qualifications

• Minimum 2 years of experience as a Field Service Technician.
• Experience in troubleshooting and problem resolution.
• Ability to train users effectively.

Responsibilities

• Install and test computer equipment.
• Perform software installations and updates.
• Conduct preventative maintenance and audits.

Skills

Field Service Technician experience

Troubleshooting skills

Customer support skills

Job description

We are a global distribution company currently seeking a Field Support Technician to join our team in Richmond, VA.

Job Description

• Moving, installing, replacing and testing computer equipment
• Performing software installations and updates
• Training users
• Conducting preventative maintenance
• Preparing reports and conducting audits
• Performing routine trouble-shooting and problem resolution and providing routine support for customers using software and systems
• Will apply images to laptop and desktop computers
• Configure and install network attached and local printers
• Ship IT equipment to remote locations
• Provide telephone support for system installation and testing
• Provide documentation related to system builds and installations

Qualifications

• 2+ yrs experience as a Field Service Technician