IT Support Technician I: Hardware & Software

Socket.dev; Folsom (CA); On-site; USD 48,000 - 64,000; Full time

Job summary

Socket.dev in California is seeking a Computer Systems Technician I to provide company-wide hardware and software support on-site. You will install, test, and repair computers and peripherals, maintain software, and troubleshoot end-user issues while documenting actions.

The ideal candidate has a high school diploma or GED with 1–3 years in a Help Desk or related field, strong English communication, and familiarity with Active Directory, Windows OS, and Office 365. On-site work required.

Qualifications

• High School diploma or GED required or equivalent with 1–3 years in Help Desk.
• Experience supporting hardware and software in a professional environment.
• Proficiency with Windows operating systems, networking basics, and Office 365.
• Familiarity with Active Directory and email platforms; VoIP knowledge a plus.

Responsibilities

• On-site hardware and software maintenance and repairs.
• Install, test, and repair computers and peripheral equipment.
• Install and maintain software and update documentation.
• Troubleshoot hardware and software issues and assist end users.
• Assist in IT projects and QA activities.

Skills

Excellent communication skills

Excellent attendance

English proficiency

On-site presence

Customer service

Education

High School diploma or GED

Tools

Windows OS

Networking

Office 365

Active Directory

Exchange/Office 365

VoIP systems (RingCentral/Genesys Cloud)

PowerShell

Job description

Socket.dev in California is seeking a Computer Systems Technician I to provide company-wide hardware and software support on-site. You will install, test, and repair computers and peripherals, maintain software, and troubleshoot end-user issues while documenting actions.

The ideal candidate has a high school diploma or GED with 1–3 years in a Help Desk or related field, strong English communication, and familiarity with Active Directory, Windows OS, and Office 365. On-site work required.