IT Field Support Specialist

Mission First Inc.; Annapolis (MD); On-site; USD 50,000 - 70,000; Full time

Job summary

A technology service provider is seeking a Hardware Technician in Annapolis, MD. Responsibilities include providing support for computer hardware and teleconferencing equipment, conducting site surveys, and troubleshooting various devices. Candidates must have a TS/SCI clearance and a Security+ Certification. The ideal applicant should possess a minimum of 2-4 years of experience and be adept at working both remotely and on-site. Physical demands include lifting up to 50 pounds and performing tasks in tight spaces.

Qualifications

• Must be a U.S. citizen.
• Must have active TS/SCI with polygraph clearance.
• Minimum 2-4 years' experience with Security+ Certification.

Responsibilities

• Provide Tier 2 and 3 support for hardware and teleconferencing equipment.
• Conduct site surveys and prepare hardware specifications.
• Troubleshoot, repair, and test computer systems.

Skills

Troubleshooting computer hardware

Microsoft Office Applications

Networking knowledge

Technical manual reading

Analytical and problem-solving skills

Education

High school/GED

Associate's degree in a technical field

Bachelor's degree in a technical field

Job description

Description

MUST BE U.S. CITZEN.

MUST HAVE ACTIVE TS/SCI WITH POLYGRAPH.

The Hardware Technician provides Tier 2 and 3 on-site and remote support for computer workstations, servers, printers, peripherals, and teleconferencing equipment. Conducts site surveys; assesses and documents current site configuration and user requirements; analyzes existing requirements and prepares specifications for hardware acquisitions; develops hardware installation schedules; prepares drawings documenting configuration changes at each site; prepares site installation and test reports; trains site personnel in proper use of hardware; builds specialized interconnecting cables.

Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment.

Install and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling. Maintain government and/or vendor‑manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables, and telephone systems. Follow standard operating procedures for the Connectivity Operations Team, including the use of ticketing systems and documentation. Support network upgrade projects or initiatives. Support end‑user connectivity needs.

Requirements

Required Skills, Experience, and Education

Minimum education and experience level: High school/GED and two (2) to four (4) years of experience and Security + Certification.

Equivalent education and experience: Associate’s degree in a technical field and two (2) years of experience or a Bachelors’ degree in a technical field.

Must have one of the following 8570 certifications

1. Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals. Well‑versed in installing Windows, software, applications, antivirus and patches.
2. Demonstrated ability to read and understand technical manuals and schematics.
3. Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access).
4. Able to manage time and priorities effectively.
5. Able to work efficiently with minimal supervision.
6. Proficient in working with end‑users remotely.
7. Demonstrated expertise in Microsoft Windows 7 and 10.
8. Familiar with Active Directory security and policies.
9. Excellent analytical and problem solving skills.
10. Must be able to drive company vehicle.
11. Must be available to work an 8 hour shift between the hours of 6 am–6 pm, as determined by management.

Must be able to lift up to 50 pounds. The usual and customary methods of performing the job’s functions require the following physical demands: significant lifting, carrying, pushing, and/or pulling; some stooping, kneeling, crouching, and/or crawling; periodic work in tight areas.

Required Clearance

Candidate must have a TS/SCI polygraph clearance.