Field Franchise Performance Manager

Pho Prime, LLC; Akron (OH); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Insurance Plans (Medical/Dental/Vision

401k

Competitive Bonus

Tuition Reimbursement

Company Holidays

Employee Resource Groups

Volunteering time

Job summary

Subway in Akron, OH is seeking a Manager, Franchise Performance to oversee a portfolio of franchise restaurants in the Akron territory. This field-based role focuses on improving sales, profitability, and brand execution through data-driven coaching and partnership with franchisees.

The role requires 80-90% travel, 4 days in the field plus one admin day from home, and offers a compensation range of $85,000 to $95,000 per year.

Qualifications

• Travel approximately 80-90% within the assigned territory, including occasional evenings or weekends.
• High school diploma and undergraduate degree in Business, Hospitality, Restaurant Management, or a related field, or equivalent practical experience.
• 5+ years of experience in multi-unit quick-service restaurant, fast casual, foodservice, hospitality, retail, franchise, field operations, business consulting, or a related operational leadership role.
• Strong business acumen, including experience with profit-and-loss performance, sales trends, cost drivers, margin improvement, and influencing positive financial outcomes.
• Demonstrated ability to lead, coach, and influence operators, managers, franchisees, business owners, or field teams to improve performance, strengthen accountability, and drive behavior change.
• Ability to assess business performance with nuance, identify root causes, and translate data and field observations into practical action plans.
• Strong communication, relationship-building, problem-solving, and influencing skills.
• Ability to work independently in a field-based role and manage multiple priorities across a territory.
• Proficiency with Microsoft Office tools, especially Excel, and comfort learning reporting or franchise management systems.
• Valid driver's license, clean driving history, and access to a reliable, properly insured personal vehicle.

Responsibilities

• Manage an assigned territory of franchise restaurants and serve as a trusted business partner to franchisees.
• Review sales, financial, operational, and performance data to identify improvement opportunities.
• Partner with franchisees to create action plans that improve sales, profitability, guest experience, operations, and brand execution.
• Conduct regular restaurant visits to assess operations, food safety, standards, and overall performance.
• Coach franchisees on company programs, best practices, technology tools, marketing initiatives, and operational improvements.
• Support new restaurant openings, remodels, ownership transitions, and other market development activities.
• Collaborate with internal teams to support franchisee success and market performance.

Skills

Strong communication

Relationship-building

Problem-solving

Influencing

Data interpretation

Education

High school diploma

Undergraduate degree in Business/Hospitality/Restaurant Management

Tools

Microsoft Excel

Franchise management systems

Job description

Subway in Akron, OH is seeking a Manager, Franchise Performance to oversee a portfolio of franchise restaurants in the Akron territory. This field-based role focuses on improving sales, profitability, and brand execution through data-driven coaching and partnership with franchisees.

The role requires 80-90% travel, 4 days in the field plus one admin day from home, and offers a compensation range of $85,000 to $95,000 per year.