Field Fire Alarm Technician – On-Call Service Pro

Johnson Controls; Indianapolis (IN); Sur place; USD 33 000 - 44 000; Plein temps

Résumé du poste

Johnson Controls is seeking a Fire Alarm Service Technician to diagnose, service, and repair electronic fire alarm systems at customer sites. You will handle blueprints, troubleshooting, and customer communications while ensuring safety and efficiency in critical facilities.

This field-based role requires 2+ years in low voltage systems, reading manuals and blueprints, and a solid commitment to customer service.

Qualifications

• 2+ years of documented experience in low voltage electrical systems, including Fire/Life Safety, Access Control, Nurse Call, and Paging.
• Experience reading and interpreting blueprints, submittals, and manuals.
• Knowledge of test equipment, multimeter, digital analyzer, and commissioning devices.
• High School Diploma or equivalent.
• Ability to follow verbal and written instructions.
• Ability to perform physical labor, including carrying and moving equipment and tools up to 50-70 lbs.
• Ability to work in unusual and sometimes difficult positions, such as climbing ladders, scaffolding, and high lift equipment up to 40 feet, and working within ducts, crawl spaces, and above ceilings.
• Ability to work flexible hours, including weekends, to meet customer requirements.
• Demonstrated commitment to a high level of customer service.
• Ability to maintain truck inventory to ensure timely response to customer needs.
• Ability to adhere to, implement, and consistently follow safety guidelines and procedures.
• Valid driver’s license and a driving record that meets company requirements.
• Nice to Have NICET Level II certification.
• Experience with CCTV and IT and IP networks.

Responsabilités

• Receive service calls from the Service Resource Center and review the brief description of each equipment or system malfunction.
• Contact customer representatives to confirm the issue and gather the details needed to begin troubleshooting.
• Diagnose problems and perform service and repairs on electronic fire alarm systems and related building system products at customer sites.
• Follow prescribed troubleshooting procedures and use technical manuals, part manuals, change notices, bulletins, and modification notices to repair equipment.
• Service, troubleshoot, and install Fire & Life Safety systems from multiple manufacturers, including SimplexGrinnell.
• Read and interpret blueprints, diagrams, submittals, specifications, software/systems, programs, schematics, and operational product manuals.
• Communicate clearly with district staff and customers to support a high level of service and customer satisfaction.
• Complete Service Acknowledgements with proper coding using smart phones and laptop computers, and obtain customer signature upon completion of each service call.
• Participate in a scheduled on-call rotation and support customers when after-hours service is needed.
• Help train or mentor other members of the service team when needed.
• Provide recommendations and solutions that help improve facility efficiency and address service-related concerns.
• Support upselling opportunities and provide quotes that align with customer needs and service findings.
• Perform other duties as assigned.

Connaissances

Low voltage systems

Blueprints & manuals

Customer service

Safety compliance

Driver's license

Formation

High School Diploma or equivalent

Outils

Test equipment

Multimeter

Digital analyzer

Commissioning devices

Description du poste

Johnson Controls is seeking a Fire Alarm Service Technician to diagnose, service, and repair electronic fire alarm systems at customer sites. You will handle blueprints, troubleshooting, and customer communications while ensuring safety and efficiency in critical facilities.

This field-based role requires 2+ years in low voltage systems, reading manuals and blueprints, and a solid commitment to customer service.