Field Fiber & Wireless Technician

Cincinnati Bell Telephone Company LLC; Cincinnati (OH); On-site; USD 52,000 - 76,000; Full time

Job summary

Cincinnati Bell Telephone Company LLC is hiring for a field technician to install and maintain dial tone, ADSL, and Fiber/IPTV services, both at customer premises and in central offices. You will test systems, diagnose issues, and explain products to customers while supporting service activation and upgrades.

The role involves climbing poles, driving company vehicles, and occasional cross-training of teammates.

Qualifications

• High School Diploma/GED or Equivalent Work Experience
• Ability to climb and pass pole climbing school
• Safety Requirements: safety shoes; Weight Restriction Policy applies
• Satisfactory performance rating
• Satisfactory attendance record in last twelve months
• Company driver's license
• Physical requirements: able to lift up to 85 pounds
• Ability to perceive differences in wire color

Responsibilities

• Installs basic dial tone and ADSL – Fiber/IPTV services including 1FR, 1FB and WIFI
• Install and maintain wiring in the central office, DLC, cross connections in the loop environment and on the customer premise
• Tests functionality and isolates problems using various test sets and deductive reasoning
• Explains products and services to customers, works to resolve customer understanding of products and services, and uses customer contact opportunities to sell products and services
• Accesses information systems as needed to make corrections for repair, ADSL, Fiber/IPTV order information, to activate/deactivate services, or to reassign equipment/facilities
• Maintain, upgrade, and create existing and new technical documentation
• Uses various hand tools and power equipment to install and make repairs to outside plant systems
• Interfaces with customers in the resolution of customer installation and repair issues
• Prepares customer bills for repair and installation work performed
• Interfaces with call center technicians to resolve customer installation and repair problems
• Climbs poles
• Drives company vehicle
• May be required to cross train others
• Responsible for the installation and repair of inside wiring and jacks, including CAT5
• Responsible for installation and repair of wired and wireless networking
• Responsible for installation and repair of fiber to the home services

Education

Associate Degree or Certifications in a related technical field

Job description

Cincinnati Bell Telephone Company LLC is hiring for a field technician to install and maintain dial tone, ADSL, and Fiber/IPTV services, both at customer premises and in central offices. You will test systems, diagnose issues, and explain products to customers while supporting service activation and upgrades.

The role involves climbing poles, driving company vehicles, and occasional cross-training of teammates.