Field Engineer 4: Onsite Laptop/Desktop Repair (Dell Certs)

Ampcus, Inc

Tucson (AZ)

On-site

USD 60,000 - 85,000

Full time

4 days ago

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Job summary

Ampcus Inc. is seeking a Field Engineer 4 to provide onsite repair and technical support for laptops, desktops, and peripherals across Tucson and surrounding areas. This role emphasizes hardware troubleshooting, component replacement, and real-time service documentation.

Candidates should have at least 2 years' break/fix experience, Dell laptop/desktop familiarity, CompTIA A+ certification, and a valid vehicle for local travel; willingness to obtain Dell Certifications is required.

Qualifications

2+ years hands-on laptop/desktop break/fix experience.
Strong hardware troubleshooting and repair experience.
Experience replacing motherboards, LCD screens, hard drives, and other components.
Experience diagnosing Dell laptops and desktops.
CompTIA A+ certification or willingness to obtain within required timeframe.
Good knowledge of computer hardware, software, and Microsoft apps.
Ability to travel 2–3 hours to customer locations when required.

Responsibilities

Diagnose, troubleshoot, and repair laptop and desktop hardware issues.
Replace components such as hard drives, motherboards, keyboards, and LCD screens.
Perform unit replacements and troubleshoot peripherals.
Provide onsite break/fix support at customer locations.
Resolve basic hardware and software issues as directed.
Travel throughout the assigned metro area to complete service requests.
Update and close service tickets in real time using the call management system and company phone.
Maintain records of service activities, time, and location.
Complete required product training and technical certifications.