Field Engineer 4

Ampcus, Inc; Tucson (AZ); On-site; USD 60,000 - 85,000; Full time

Job summary

Ampcus Inc. is seeking a Field Engineer 4 to provide onsite repair and technical support for laptops, desktops, and peripherals across Tucson and surrounding areas. This role emphasizes hardware troubleshooting, component replacement, and real-time service documentation.

Candidates should have at least 2 years' break/fix experience, Dell laptop/desktop familiarity, CompTIA A+ certification, and a valid vehicle for local travel; willingness to obtain Dell Certifications is required.

Qualifications

• 2+ years hands-on laptop/desktop break/fix experience.
• Strong hardware troubleshooting and repair experience.
• Experience replacing motherboards, LCD screens, hard drives, and other components.
• Experience diagnosing Dell laptops and desktops.
• CompTIA A+ certification or willingness to obtain within required timeframe.
• Good knowledge of computer hardware, software, and Microsoft apps.
• Ability to travel 2–3 hours to customer locations when required.

Responsibilities

• Diagnose, troubleshoot, and repair laptop and desktop hardware issues.
• Replace components such as hard drives, motherboards, keyboards, and LCD screens.
• Perform unit replacements and troubleshoot peripherals.
• Provide onsite break/fix support at customer locations.
• Resolve basic hardware and software issues as directed.
• Travel throughout the assigned metro area to complete service requests.
• Update and close service tickets in real time using the call management system and company phone.
• Maintain records of service activities, time, and location.
• Complete required product training and technical certifications.

Skills

Hardware troubleshooting

Break/fix experience

Laptop & desktop repair

Diagnostic skills

Documentation skills

Travel readiness

Independent worker

Dell hardware

Education

CompTIA A+ certification

Tools

Dell certifications

Job description

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Field Engineer 4

Location(s): Tucson, AZ

Job Summary

The Break/Fix Field Service Technician will provide onsite repair and technical support for laptops, desktops, and related computer peripherals throughout the assigned metropolitan area and surrounding locations.

The technician will troubleshoot hardware issues, perform component replacements, complete equipment swaps, and maintain accurate service documentation. This position requires extensive local and regional driving, strong hardware troubleshooting skills, and the ability to work independently in a field-service environment.

Key Responsibilities

• Diagnose, troubleshoot, and repair laptop and desktop hardware issues.
• Replace computer components, including hard drives, motherboards, keyboards, and LCD screens.
• Perform complete unit replacements and troubleshoot or replace PC peripherals.
• Provide onsite break/fix technical support at customer locations.
• Resolve basic hardware and software issues as directed.
• Travel throughout the assigned metro area and surrounding locations to complete service requests.
• Update and close service tickets in real time using the designated call management system and company-provided phone.
• Maintain accurate records of service activities, time, and location.
• Complete required product training and technical certifications.

Required Qualifications

• Minimum 2 years of hands-on laptop and desktop break/fix experience.
• Strong computer hardware troubleshooting and repair experience.
• Experience replacing motherboards, LCD screens, hard drives, and other computer components.
• Experience diagnosing Dell laptops and desktop computers.
• CompTIA A+ certification or willingness to obtain it within the required timeframe.
• General knowledge of computer hardware, software, and Microsoft applications.
• Computer-building experience preferred.
• Ability to troubleshoot and resolve basic technical issues independently.
• Reliable personal vehicle and valid automobile insurance.
• Ability and willingness to travel 2-3 hours to customer locations when required.
• Ability to complete administrative documentation and service ticket updates using an iPhone.
• Ability to work occasional overtime and comply with the required business‑casual dress code.

Screening Requirements

• Must successfully complete required product training.
• Must pass drug screening and background verification.
• Government or customer‑specific clearance may be required.
• Must complete required Dell certifications within the specified timeframe.

Additional Information

• Dell certifications are provided free of cost to candidates.
• Mileage incurred while traveling between customer service locations is reimbursed according to the applicable mileage policy.
• Daily commuting expenses are not reimbursed.
• Vaccination is not required.
• Overtime compensation is provided in accordance with applicable employment laws.

Position Requirements:

• U.S. Citizenship required due to potential travel to government and federal facilities.
• Must have a reliable personal vehicle and valid car insurance.
• Must have at least 2 years of hands‑on laptop and desktop break/fix experience.
• CompTIA A+ certification required. Candidates without an existing certification must obtain it within 90 days of their start date.
• Must be willing to obtain required Dell certifications before starting work.
• Must pass drug screening and background verification.