Senior Field Engineer: Laptop/Desktop Hardware Repair

Ampcus, Inc; Jacksonville (FL); On-site; USD 52,000 - 70,000; Full time

Job summary

Ampcus Inc. is seeking a Senior Tech Field Engineer to provide on-site hardware support, repair, and installation for laptops and desktops in Jacksonville, FL.

The role requires extensive travel and 80% driving, with a strong focus on Dell systems and proactive service delivery. You will diagnose and repair hardware, replace components, document activities, and maintain customer satisfaction while meeting training and certification requirements (CompTIA A+).

Qualifications

• High School Diploma or GED.
• 1 year minimum hands-on laptop/desktop break-fix experience.
• 2–4 years in a related technical field preferred.
• CompTIA A+ certification required; must obtain if not held within 90 days of start.
• Strong knowledge of laptop/desktop hardware and software.
• Experience diagnosing and repairing Dell laptops and desktops.
• Hands-on experience replacing motherboards and LCD screens.
• Ability to troubleshoot basic technical issues independently.

Responsibilities

• Provide comprehensive field engineering support to assigned customers.
• Own onsite service activities and ensure timely resolution of issues.
• Perform advanced hardware maintenance and low-complexity installation activities.
• Diagnose, troubleshoot, and repair laptops, desktops, and related hardware.
• Replace computer components, including motherboards and LCD screens.
• Use technical tools to resolve issues and complete installations.
• Provide feedback and recommend improvements to equipment and services.
• Identify recurring issues and pursue permanent resolutions.
• Assist team members with technical guidance and support.
• Maintain accurate service documentation and time records.
• Communicate proactively with management about issues.
• Ensure customer satisfaction through professional service delivery.

Skills

Laptop hardware

Desktop hardware

Hardware troubleshooting

On-site service

Education

CompTIA A+ certification

Associate Degree or relevant technical certifications

Tools

Dell hardware

Microsoft applications

Job description

Ampcus Inc. is seeking a Senior Tech Field Engineer to provide on-site hardware support, repair, and installation for laptops and desktops in Jacksonville, FL.

The role requires extensive travel and 80% driving, with a strong focus on Dell systems and proactive service delivery. You will diagnose and repair hardware, replace components, document activities, and maintain customer satisfaction while meeting training and certification requirements (CompTIA A+).