Field Engineer 4

Ampcus Inc; Tucson (AZ); On-site; USD 39,000 - 48,000; Full time

Job summary

Ampcus Inc. is seeking a Field Engineer 4 to service and repair laptops and desktops across Tucson, AZ. The role requires independent field work, extensive hardware troubleshooting, and traveling to client sites within the metro area.

The technician will diagnose issues, replace components, document activities, and maintain service records while meeting training and certification requirements.

Qualifications

• Minimum 2 years hands-on laptop and desktop break/fix experience.
• Strong hardware troubleshooting and repair capabilities.
• Experience replacing motherboards, LCDs, hard drives and components.
• Experience diagnosing Dell laptops/desktops.
• CompTIA A+ certification or willingness to obtain within required timeframe.
• Reliable vehicle and valid auto insurance.
• Willingness to travel 2–3 hours to customer locations.
• Able to complete service tickets using an iPhone.

Responsibilities

• Diagnose, troubleshoot, and repair laptop/desktop hardware issues.
• Replace components such as motherboards, LCDs, hard drives.
• Perform complete unit replacements and peripherals troubleshooting.
• Provide onsite break/fix support at customer locations.
• Update and close service tickets in real time.
• Maintain accurate service records (time/location).
• Complete required product training and certifications.

Skills

Hardware troubleshooting

Laptop repair

Desktop repair

Dell diagnostics

CompTIA A+

iPhone usage for tickets

Documentation skills

Overtime willingness

Education

CompTIA A+ certification

Tools

iPhone

Call management system

Job description

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Field Engineer 4

Location(s): Tucson, AZ

Job Summary

The Break/Fix Field Service Technician will provide onsite repair and technical support for laptops, desktops, and related computer peripherals throughout the assigned metropolitan area and surrounding locations. The technician will troubleshoot hardware issues, perform component replacements, complete equipment swaps, and maintain accurate service documentation. This position requires extensive local and regional driving, strong hardware troubleshooting skills, and the ability to work independently in a field-service environment.

Key Responsibilities

• Diagnose, troubleshoot, and repair laptop and desktop hardware issues.
• Replace computer components, including hard drives, motherboards, keyboards, and LCD screens.
• Perform complete unit replacements and troubleshoot or replace PC peripherals.
• Provide onsite break/fix technical support at customer locations.
• Resolve basic hardware and software issues as directed.
• Travel throughout the assigned metro area and surrounding locations to complete service requests.
• Update and close service tickets in real time using the designated call management system and company-provided phone.
• Maintain accurate records of service activities, time, and location.
• Complete required product training and technical certifications.

Required Qualifications

• Minimum 2 years of hands-on laptop and desktop break/fix experience.
• Strong computer hardware troubleshooting and repair experience.
• Experience replacing motherboards, LCD screens, hard drives, and other computer components.
• Experience diagnosing Dell laptops and desktop computers.
• CompTIA A+ certification or willingness to obtain it within the required timeframe.
• General knowledge of computer hardware, software, and Microsoft applications.
• Computer-building experience preferred.
• Ability to troubleshoot and resolve basic technical issues independently.
• Reliable personal vehicle and valid automobile insurance.
• Ability and willingness to travel 2-3 hours to customer locations when required.
• Ability to complete administrative documentation and service ticket updates using an iPhone.
• Ability to work occasional overtime and comply with the required business-casual dress code.

Screening Requirements

• Must successfully complete required product training.
• Must pass drug screening and background verification.
• Government or customer-specific clearance may be required.
• Must complete required Dell certifications within the specified timeframe.

Additional Information

• Dell certifications are provided free of cost to candidates.
• Mileage incurred while traveling between customer service locations is reimbursed according to the applicable mileage policy.
• Daily commuting expenses are not reimbursed.
• Vaccination is not required.
• Overtime compensation is provided in accordance with applicable employment laws.

Position Requirements

• U.S. Citizenship required due to potential travel to government and federal facilities.
• Must have a reliable personal vehicle and valid car insurance.
• Must have at least 2 years of hands-on laptop and desktop break/fix experience.
• CompTIA A+ certification required. Candidates without an existing certification must obtain it within 90 days of their start date.
• Must be willing to obtain required Dell certifications before starting work.
• Must pass drug screening and background verification.
• Work Schedule: Field-based, servicing the metro area and surrounding locations.
• Weekly Mileage: Approximately 250-350 miles.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.