Field Enablement Lead: Scale Training & Readiness

Exol; Wilmington (DE); Hybrid; USD 108,000 - 149,000; Full time

Job summary

Symbotic in Wilmington, MA seeks a Manager of Field Enablement to bridge the Field Learning COE with field operations. You will lead deployment, readiness, and curriculum improvements to drive measurable field performance.

The role requires 8+ years in technical training, 3+ years leading teams, and experience with innovative learning tech such as AR/VR and AI-enabled tools. Hybrid work with 3 days in office is expected.

Qualifications

• Bachelor's degree or equivalent in Education, Technical Training, Engineering Technology, Operations Management, or related field.
• Minimum 8 years in technical training, learning enablement, field operations, customer training, or workforce development.
• Minimum 3 years leading training teams, enablement programs, or capability development initiatives.
• Experience with distributed learning environments and Train-the-Trainer programs.
• Strong understanding of training delivery, certification programs, curriculum deployment, and performance support.
• Experience partnering cross-functionally with learning, operations, engineering, product, and customer-facing teams.
• Experience evaluating learning effectiveness and driving continuous improvement initiatives.
• Exposure to AR/VR, simulation-based training, digital learning technologies, or AI-enabled learning solutions preferred.
• Hybrid schedule (min 3 days/week in office) based in Wilmington, MA office.

Responsibilities

• Lead deployment of new learning programs across field and customer environments, including onboarding, certification, coaching, and professional development.
• Establish and maintain field learning readiness processes to ensure successful launch and adoption of training programs.
• Define delivery standards and ensure learning programs are delivered consistently and align with curriculum standards and objectives.
• Partner with Operations leaders to support capability development initiatives tied to operational priorities.
• Analyze and communicate field feedback to drive curriculum improvements and learning innovation.
• Identify gaps in training, performance support, content, or deployment approaches and partner with COE teams to address them.
• Develop scalable field enablement processes and best practices across customer and operational environments.
• Partner with Learning Technology teams to support implementation of AR/VR, simulation-based training, digital performance support, and AI-enabled learning tools.

Skills

Bachelor's degree

8+ years experience

3+ years leading training teams

Train-the-Trainer programs

Curriculum deployment

Cross-functional collaboration

Learning effectiveness evaluation

AR/VR / AI learning exposure

Hybrid work preference

Education

Bachelor's degree in Education, Technical Training, Engineering Technology, Operations Management, or related field

Job description

Symbotic in Wilmington, MA seeks a Manager of Field Enablement to bridge the Field Learning COE with field operations. You will lead deployment, readiness, and curriculum improvements to drive measurable field performance.

The role requires 8+ years in technical training, 3+ years leading teams, and experience with innovative learning tech such as AR/VR and AI-enabled tools. Hybrid work with 3 days in office is expected.