Manager, Field Enablement

Exol; Wilmington (DE); Hybrid; USD 108,000 - 149,000; Full time

Job summary

Symbotic in Wilmington, MA seeks a Manager of Field Enablement to bridge the Field Learning COE with field operations. You will lead deployment, readiness, and curriculum improvements to drive measurable field performance.

The role requires 8+ years in technical training, 3+ years leading teams, and experience with innovative learning tech such as AR/VR and AI-enabled tools. Hybrid work with 3 days in office is expected.

Qualifications

• Bachelor's degree or equivalent in Education, Technical Training, Engineering Technology, Operations Management, or related field.
• Minimum 8 years in technical training, learning enablement, field operations, customer training, or workforce development.
• Minimum 3 years leading training teams, enablement programs, or capability development initiatives.
• Experience with distributed learning environments and Train-the-Trainer programs.
• Strong understanding of training delivery, certification programs, curriculum deployment, and performance support.
• Experience partnering cross-functionally with learning, operations, engineering, product, and customer-facing teams.
• Experience evaluating learning effectiveness and driving continuous improvement initiatives.
• Exposure to AR/VR, simulation-based training, digital learning technologies, or AI-enabled learning solutions preferred.
• Hybrid schedule (min 3 days/week in office) based in Wilmington, MA office.

Responsibilities

• Lead deployment of new learning programs across field and customer environments, including onboarding, certification, coaching, and professional development.
• Establish and maintain field learning readiness processes to ensure successful launch and adoption of training programs.
• Define delivery standards and ensure learning programs are delivered consistently and align with curriculum standards and objectives.
• Partner with Operations leaders to support capability development initiatives tied to operational priorities.
• Analyze and communicate field feedback to drive curriculum improvements and learning innovation.
• Identify gaps in training, performance support, content, or deployment approaches and partner with COE teams to address them.
• Develop scalable field enablement processes and best practices across customer and operational environments.
• Partner with Learning Technology teams to support implementation of AR/VR, simulation-based training, digital performance support, and AI-enabled learning tools.

Skills

Bachelor's degree

8+ years experience

3+ years leading training teams

Train-the-Trainer programs

Curriculum deployment

Cross-functional collaboration

Learning effectiveness evaluation

AR/VR / AI learning exposure

Hybrid work preference

Education

Bachelor's degree in Education, Technical Training, Engineering Technology, Operations Management, or related field

Job description

Who we are

With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system - reinventing warehouse automation for increased efficiency, speed and flexibility.

What we need

Symbotic is seeking a Manager, Field Enablement, to serve as the strategic link between the Field Learning Center of Excellence (COE) and field operations. This roleis responsible forensuring our learning programs are effectively deployed, consistently delivered, and continuously improved based on operational feedback and performance outcomes.

The Manager, Field Enablement owns the delivery standards, readiness processes, trainer capability programs, and deployment support systems that enable successful adoption of learning programs across customer and field environments. This leader partners closely with Learning Architects, Instructional Designers, Learning Technologists, Documentation teams, Operations leaders, and field trainers to ensure learning translates into measurable field performance. This role will report to theDirector,Field Training.

What we do

The Field Learning team develops and delivers learning programs that prepare field teams and customers to successfullyoperateand supportSymbotic'sadvanced automation systems. The team partners with Learning, Operations, Engineering, Product, Documentation, and customer-facing teams to build scalable capabilities that support operational readiness and field performance.

Whatyou'lldo

• Lead deployment of new learning programs across field and customer environments, including onboarding, certification, coaching, and professional development.




• Establish andmaintainfield learning readiness processes to ensure successful launch and adoption of training programs.




• Define delivery standards and ensure learning programs are delivered consistently and align with defined curriculum standards andobjectives.




• Partner with Operations leaders to support capability development initiatives tied to operational priorities. Serve as the primary connection point between the Learning COE and field execution teams.




• Analyze and communicate field feedback to drive curriculum improvements and learning innovation.




• Identify gaps in training, performance support, content, or deployment approaches and partner with COE teams to address them.




• Develop scalable field enablement processes and best practices across customer and operational environments.




• Partner with Learning Technology teams to support implementation and adoption of emerging learning solutions, including AR/VR, simulation-based training, digital performance support, and AI-enabled learning tools.

Whatyou'llneed

• Bachelor's degree in Education, Technical Training, Engineering Technology, Operations Management, ora relatedfield, or equivalent experience.




• Minimum of 8 years of experience in technical training, learning enablement, field operations, customer training, or workforce development.




• Minimum of 3 years of experience leading training teams, enablement programs, or capability development initiatives.




• Experience supporting distributed learning environments and Train-the-Trainer programs.




• Strong understanding of training delivery, certification programs, curriculum deployment, and performance support.




• Experience partnering cross-functionally with learning, operations, engineering, product, and customer-facing teams.




• Experience evaluating learning effectiveness and driving continuous improvement initiatives.




• Exposure to AR/VR, simulation-based training, digital learning technologies, or AI-enabled learning solutions preferred.




• Hybrid schedule (minimum 3 days per week in office) based in Wilmington, MA office.

Our environment

• Up to 50% of travel may berequired. Employees must have a valid driver's license and the ability to drive and/or fly to client and other customer locations.




• Employees maybe requiredto use a personal credit card for business travel expenses, which are reimbursed based on the program guidelines. Eligible employees may receive a corporate credit card based on role and travel requirements, but a personal credit card may be needed during onboarding until the corporate card is issued.

#TN1

#LI-Hybrid

About Symbotic

Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world's largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today’s complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visit www.symbotic.com.

We are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters. We depend on the collective voices of our employees, customers and community to help guide us as we build a better place to work - for you and the world. That's why we're proud to be an equal opportunity employer.

We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.

The base range for this position in the posted location is $108,000.00 - $148,500.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience. The compensation package includes medical, dental, vision, disability, 401K, PTO and/or other benefits.