Field Enablement & LMS Strategist

Speedrun Talent Network; Boston, Northern (MA, KY); Hybrid; USD 90,000 - 140,000; Full time

Job summary

Benchling is seeking a Field Enablement Manager to own our Docebo LMS end-to-end and build onboarding curricula for customer-facing teams. This hybrid role combines platform administration with learning program design to deliver measurable outcomes.

You will design content, maintain learning paths, certifications, and dashboards, partnering with CX SMEs to translate complex product knowledge into engaging training. Office presence is required three days a week.

Qualifications

• 3+ years of experience in learning & development, instructional design, or enablement within a B2B SaaS company
• 2+ years of hands-on LMS administration experience; Docebo strongly preferred
• BS or MSc in Molecular Biology, Biochemistry, Genetics, or similar life science field
• Life science background or experience enabling teams serving scientific industries
• Strong content development skills; can author or direct the creation of clear, engaging enablement materials without always having deep domain expertise
• Demonstrated ability to design and build end-to-end curriculum, not just maintain content, including learning paths, assessments, and certifications
• Experience with eLearning authoring tools (e.g., Articulate Rise 360, or similar) and assessment tools (e.g. Skillable, Questionmark, or similar)
• Strong project management skills; can own a program from scoping through launch and iteration
• Experience building learning metrics and using data to improve program effectiveness
• Familiarity with KCS methodology or knowledge management best practices, a plus

Responsibilities

• Own all Docebo administration: global settings, user provisioning, group management, report configuration, integrations, and platform health, etc.
• Design and maintain the LMS content architecture across our three personas (internal, customer, partners): learning plans, certification tracks, course libraries, learner UX, etc.
• Build and maintain dashboards and reporting to track completion rates, certification attainment, and program effectiveness
• Develop scalable onboarding and continuous learning programs for CX roles including Professional Services, Customer Success, and Support
• Author courses, assessments, job aids, and certification programs
• Partner with subject matter experts across CX to translate complex product and process knowledge into engaging training content
• Refine and execute on governance processes for eLearning content lifecycle management: creation, review cadences, version control, and deprecation
• Collaborate with Benchling colleagues across the Knowledge & Digital Experience program to align LMS content strategy with Benchling's broader knowledge ecosystem

Skills

L&D experience

LMS administration

Content development

Curriculum design

Project management

Learning metrics

KCS knowledge

eLearning tools

Docebo

Education

Molecular biology

Life sciences

Tools

Articulate Rise 360

Skillable

Questionmark

Job description

Benchling is seeking a Field Enablement Manager to own our Docebo LMS end-to-end and build onboarding curricula for customer-facing teams. This hybrid role combines platform administration with learning program design to deliver measurable outcomes.

You will design content, maintain learning paths, certifications, and dashboards, partnering with CX SMEs to translate complex product knowledge into engaging training. Office presence is required three days a week.