Field Dispatch & Route Coordinator

Astound; Arlington (MA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

401k with match

Medical insurance

Dental insurance

Vision insurance

Life insurance

STD insurance

Paid time off

Floating holidays

Paid holidays

Sick leave

Tuition reimbursement

Employee discount

Job summary

Astound is seeking an entry‑level team member in Arlington, MA to coordinate technician routes, communicate with field staff, and perform pre‑call and post‑install duties. The role emphasizes accurate data entry, scheduling, and strong customer service across our service areas.

The position offers a base hourly pay with bonus opportunities and a comprehensive benefits package, including retirement, insurance options, and PTO, reflecting our commitment to work‑life balance and professional growth.

Qualifications

• High school diploma or equivalent required.
• Experience with Microsoft Office and G-Suite preferred.
• Strong written and verbal communication skills.

Responsibilities

• Monitor and assist with management of customer technician routes.
• Maintain ongoing communication with technicians.
• Complete pre-calls to customers.
• Conduct post-installation surveys.
• Verify integrity of ICOMS accounts against work orders.
• Other duties as assigned.

Skills

Microsoft Office

G-Suite

Effective communication

Education

High school diploma or equivalent

Job description

Astound is seeking an entry‑level team member in Arlington, MA to coordinate technician routes, communicate with field staff, and perform pre‑call and post‑install duties. The role emphasizes accurate data entry, scheduling, and strong customer service across our service areas.

The position offers a base hourly pay with bonus opportunities and a comprehensive benefits package, including retirement, insurance options, and PTO, reflecting our commitment to work‑life balance and professional growth.