Dynamic Broadband Dispatch Coordinator

Astound; Odessa (TX); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

401k with match

Health, dental, vision

Life and STD insurance

PTO 80 hours/year

Floating holidays 40 hrs

Paid holidays 7 days

Paid sick leave

Tuition reimbursement

Employee discount

Job summary

Astound is a leading provider of internet services, offering comprehensive connectivity and digital solutions. This role supports field operations by coordinating technician routes, communicating with teams, and performing pre-call and post-install activities to ensure customer satisfaction.

The position emphasizes strong communication, proficiency with Microsoft Office and G-Suite, and an annual base pay of $18.00–$25.00 per hour with potential bonuses and benefits.

Qualifications

• High school diploma or equivalent.
• 0 years of experience.
• Proficiency with Microsoft Office and G-Suite.
• Strong written and verbal communication.

Responsibilities

• Monitor and assist with management of customer technician routes
• Maintain ongoing communication with technicians
• Complete pre-calls to customers
• Conduct post-installation surveys
• Verify integrity of ICOMS accounts against work orders
• Other duties as assigned

Skills

Effective communication skills

Education

High school diploma or equivalent

Tools

Microsoft Office

G-Suite

Job description

Astound is a leading provider of internet services, offering comprehensive connectivity and digital solutions. This role supports field operations by coordinating technician routes, communicating with teams, and performing pre-call and post-install activities to ensure customer satisfaction.

The position emphasizes strong communication, proficiency with Microsoft Office and G-Suite, and an annual base pay of $18.00–$25.00 per hour with potential bonuses and benefits.