Field Customer Support Specialist UVM & Resolution

Atlas Field Services; Natchitoches (LA); On-site; USD 30,000 - 48,000; Full time

Job summary

Atlas Field Services is seeking an experienced Customer Support - Contract Foresters to join our Utility Vegetation Management team. This role serves as the front-line liaison between the utility, contractors, landowners, and the public to resolve vegetation-related concerns quickly, professionally, and to completion.

The role may also perform Work Planner and QC duties as needed, ensuring efficient, auditable records.

Qualifications

• Minimum 4 years of experience in Utility Vegetation Management (UVM) or closely related fields.
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Responsibilities

• Serve as the dedicated point of contact for customer complaints and conflict resolution across the service territory.

Skills

Conflict resolution

Customer service

Documentation

Communication

Outdoor work

Tools

Fulcrum

GPS navigation

Mapping software

Data collection apps

Job description

Atlas Field Services is seeking an experienced Customer Support - Contract Foresters to join our Utility Vegetation Management team. This role serves as the front-line liaison between the utility, contractors, landowners, and the public to resolve vegetation-related concerns quickly, professionally, and to completion.

The role may also perform Work Planner and QC duties as needed, ensuring efficient, auditable records.