Customer Support & Forester Liaison – UVM

Hirebridge; Town of Texas, Northern (WI, KY); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Atlas Field Services is seeking experienced Customer Support - Contract Foresters to join our Utility Vegetation Management (UVM) team. This role focuses on resolving vegetation-related concerns as the frontline liaison among utility, contractors, landowners, and the public.

Responsibilities include conflict resolution, case documentation in Fulcrum, coordinating with tree crews, and contributing to work planning and QC duties when capacity allows.

Qualifications

• Minimum 4 years of experience in Utility Vegetation Management (UVM) or closely related fields.
• Active ISA Certified Arborist certification highly desired.
• ISA TRAQ, ISA Utility Specialist, BCMA preferred.
• Advanced knowledge of tree identification, arboricultural practices and safety standards.

Responsibilities

• Serve as the dedicated point of contact for customer complaints and conflict resolution across the assigned service territory.
• Track and document all customer interactions in the work management system (Fulcrum).
• Prioritize incoming complaints by severity and coordinate with contractors to drive issues to closure.
• Investigate and resolve concerns related to property damage, vegetation removals, and reimbursements.
• Communicate assessment results and promote positive public relations while representing the client.
• Collaborate daily with clients, contractors, landowners, stakeholders, and the public.

Skills

Customer conflict resolution

Communication skills

Multitasking

Outdoor work tolerance

Education

ISA Certified Arborist

ISA TRAQ

ISA Utility Specialist

BCMA

Tools

Fulcrum

GPS/navigation

Mapping software

Data collection apps

Job description

Atlas Field Services is seeking experienced Customer Support - Contract Foresters to join our Utility Vegetation Management (UVM) team. This role focuses on resolving vegetation-related concerns as the frontline liaison among utility, contractors, landowners, and the public.

Responsibilities include conflict resolution, case documentation in Fulcrum, coordinating with tree crews, and contributing to work planning and QC duties when capacity allows.