Field Customer Service Specialist: Meter & Billing Pro

International Executive Service Corps; San Dimas, Northern (CA, KY); Hybrid; USD 37,000 - 59,000; Full time

Job summary

Golden State Water Company in San Dimas, CA is seeking a Field Customer Service Specialist to support field operations, meter reading, and customer service delivery under supervision.

The role includes generating reports from CS Online, CC&B, KloudGin, FCS Itron to resolve service requests and meter issues, training CSA staff, and ensuring timely meter reads and accurate billing. Strong attention to detail and communication are essential.

Qualifications

• Experience with meter reading and field operations.
• Ability to generate and utilize reports from multiple systems.
• Detail-oriented with strong time management skills.
• Excellent communication with staff and customers.

Responsibilities

• Provides day-to-day support of CSA staff training.
• Reviews meter read exceptions and field activity backlog.
• Ensures CC&B worklists are completed and updated timely.
• Researches and resolves meter discrepancies affecting billing.
• Adds new meters to CC&B inventory and handles meter changes.

Skills

Meter Reading

Customer Service

Data Analysis

CC&B Software

AMR Systems

Tools

Itron

KloudGin

FCS

Job description

Golden State Water Company in San Dimas, CA is seeking a Field Customer Service Specialist to support field operations, meter reading, and customer service delivery under supervision.

The role includes generating reports from CS Online, CC&B, KloudGin, FCS Itron to resolve service requests and meter issues, training CSA staff, and ensuring timely meter reads and accurate billing. Strong attention to detail and communication are essential.