Field Customer Service Supervisor – Meter-to-Cash Ops

International Executive Service Corps; San Dimas, Northern (CA, KY); Hybrid; USD 98,000 - 166,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) retirement plan and profit‑shar

Paid holidays

Job summary

Golden State Water Company in San Dimas, CA, seeks a Field Customer Service Supervisor to oversee field CS activities within CSA, drive process improvements, and ensure regulatory compliance. The role supports meter-to-cash processes, route optimization, and customer service quality initiatives.

The position requires extensive water industry experience and strong leadership, with a focus on performance metrics, training, and cross-functional collaboration to improve revenue assurance and

Qualifications

• Ten years of progressive water industry experience, including five years in field customer service.
• Water supply and distribution knowledge preferred.
• Must possess demonstrated writing skills and valid California driver’s license.

Responsibilities

• Oversees field customer service specialists and CSC associates across CSA activities.
• Analyzes performance metrics, routes, and schedules to drive improvements.
• Identifies process enhancements and leads training for field staff.
• Ensures regulatory compliance and adherence to company policies.
• Interacts with customers to resolve concerns and communicate with management.

Skills

Water industry experience

Field customer service

Leadership

Analytical thinking

Writing skills

Education

High school diploma or equivalent

Bachelor’s Degree preferred

Job description

Golden State Water Company in San Dimas, CA, seeks a Field Customer Service Supervisor to oversee field CS activities within CSA, drive process improvements, and ensure regulatory compliance. The role supports meter-to-cash processes, route optimization, and customer service quality initiatives.

The position requires extensive water industry experience and strong leadership, with a focus on performance metrics, training, and cross-functional collaboration to improve revenue assurance and