Field Customer Service and Meter Operations Specialist

International Executive Service Corps; San Dimas, Northern (CA, KY); Hybrid; USD 37,000 - 60,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid vacation

Paid holidays

401(k) plan

Profit sharing

Job summary

Golden State Water Company seeks a Field Customer Service Specialist to support field operations, monitor meter reading schedules, and resolve issues affecting billing and customer service. You will train CSA staff, review backlogs, and ensure timely updates in CC&B.

The role emphasizes accuracy, communication, and cross-team collaboration. The position requires strong problem-solving and time-management skills, plus experience with meter-to-cash processes and related systems.

Qualifications

• High School Diploma or equivalent required; Associate degree preferred.
• Five years’ experience in field operations or customer service with meter-to-cash knowledge preferred.

Responsibilities

• Provide day-to-day field customer service support and training for CSA staff.
• Review meter read exceptions and field activity backlogs for timely resolution.
• Ensure CC&B data accuracy for meters added or changed.
• Investigate meter discrepancies to ensure accurate billing.
• Support training and process improvements for field staff and vendors.

Skills

Analytical thinking

Attention to detail

Communication skills

Time management

Education

High School Diploma or equivalent

Associate degree in Business Administration or related field

Tools

MS Office

Excel

Word

PowerPoint

Access

Job description

Golden State Water Company seeks a Field Customer Service Specialist to support field operations, monitor meter reading schedules, and resolve issues affecting billing and customer service. You will train CSA staff, review backlogs, and ensure timely updates in CC&B.

The role emphasizes accuracy, communication, and cross-team collaboration. The position requires strong problem-solving and time-management skills, plus experience with meter-to-cash processes and related systems.