Field Controls Support Engineer I

AAON; Parkville (MO); On-site; USD 55,000 - 75,000; Full time

Job summary

AAON is seeking a Technical Support Specialist I to deliver expert technical guidance and warranty assistance for field-operated equipment. You will be the main contact for customers, service providers, and internal teams to diagnose issues and coordinate resolutions.

Role requires hands-on problem solving, knowledge of mechanical/electrical systems, and the ability to communicate clearly. Occasional travel to customer sites is expected in support of field service activities.

Qualifications

• Requires a high school diploma or equivalent.
• 3+ years of experience in heating, ventilation, air conditioning, mechanical equipment, technical service, field service, customer support, or related technical environment.
• Associate degree in Applied Science, Engineering Technology, or related field preferred.

Responsibilities

• Provides technical support to customers, sales representatives, contractors, and service personnel regarding equipment operation and performance concerns.
• Diagnoses equipment issues by reviewing technical information and guiding field personnel through corrective actions.
• Evaluates warranty claims and repair requests for compliance with policies and terms.
• Coordinates service activities and supports deployment of field resources to resolve issues promptly.
• Maintains detailed records of technical support activities and communications.
• Travels to customer sites as needed to provide on-site technical support and resolution.

Skills

Technical troubleshooting

Customer service

Reading schematics/diagrams

Problem solving

Written and verbal communication

Time management

Teamwork and collaboration

Proficiency with office software

Education

Associate degree in Applied Science or related technical field

High school diploma or equivalent

Tools

None specified

Job description

AAON is seeking a Technical Support Specialist I to deliver expert technical guidance and warranty assistance for field-operated equipment. You will be the main contact for customers, service providers, and internal teams to diagnose issues and coordinate resolutions.

Role requires hands-on problem solving, knowledge of mechanical/electrical systems, and the ability to communicate clearly. Occasional travel to customer sites is expected in support of field service activities.