Mechanical Tech Support & Field Services Specialist

AAON, Inc.; Tulsa (OK); Hybrid; USD 52,000 - 76,000; Full time

Job summary

AAON, Inc. in Tulsa, OK is seeking a Mechanical Technical Support Development Technician to provide technical support and warranty coordination for field equipment.

The role interfaces with customers, service providers, sales reps, and internal teams, diagnosing issues, guiding corrective actions, and ensuring timely resolutions. The person will review diagrams, interpret electrical/mechanical schemes, process warranty requests, and travel to sites as needed to support field service.

Qualifications

• High school diploma or equivalent.
• 3+ years in HVAC, mechanical equipment, or related technical field.
• Associate degree preferred.

Responsibilities

• Provide technical support to customers, sales reps, and field personnel.
• Diagnose equipment issues using schematics and manuals.
• Evaluate warranty claims and coordinate repair work.
• Coordinate service activities and field resources to resolve issues.
• Maintain records of support activities and warranty actions.
• Travel to customer sites as needed.

Skills

Problem-solving

Technical aptitude

Customer service

Clear communication

Education

High school diploma or equivalent

Associate degree in related technical field preferred

Tools

Office software

Job description

AAON, Inc. in Tulsa, OK is seeking a Mechanical Technical Support Development Technician to provide technical support and warranty coordination for field equipment.

The role interfaces with customers, service providers, sales reps, and internal teams, diagnosing issues, guiding corrective actions, and ensuring timely resolutions. The person will review diagrams, interpret electrical/mechanical schemes, process warranty requests, and travel to sites as needed to support field service.