Controls Support Specialist II - Field Troubleshooter

AAON, Inc.; Kansas City (MO); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

None

Job summary

AAON, Inc. seeks a controls support professional to provide technical assistance by phone to onsite field technicians and end users. You will resolve AAON control-related issues and assist with diagnostics and testing across digital controls.

This role requires afterhours field support and collaboration with Mechanical and Engineering teams to escalate complex problems. Strong electronics knowledge and teamwork are essential.

Qualifications

• High School diploma or equivalent required.
• Any technical trade school training is preferred.
• Electrical controls and instrumentation automation training is a plus.
• HVAC or electrical training preferred.

Responsibilities

• Answer and resolve technical support calls on AAON controls.
• Assist in testing and troubleshooting AAON digital controls.
• Perform job site startup and troubleshooting with field personnel.
• Evaluate need for escalation to Mechanical/Engineering and Controls teams.
• Handle administrative duties related to controls support.
• Use Test Bench to aid field technicians with hardware I/O, SOO, and applications.
• Be available for afterhours field support during weeknights, weekends, and holidays as needed.

Skills

Electronics knowledge

Low voltage controls

Multimeter

Microsoft Office

Schematic reading

Teamwork

Problem solving

Education

High School diploma or equivalent

Technical trade school training preferred

Electrical controls & instrumentation automation a plus

HVAC or electrical training preferred

Job description

AAON, Inc. seeks a controls support professional to provide technical assistance by phone to onsite field technicians and end users. You will resolve AAON control-related issues and assist with diagnostics and testing across digital controls.

This role requires afterhours field support and collaboration with Mechanical and Engineering teams to escalate complex problems. Strong electronics knowledge and teamwork are essential.