HVAC Field Technical Support Specialist

AAON, Inc.; United States; On-site; USD 55,000 - 75,000; Full time

Job summary

AAON, Inc. is seeking a Technical Support Specialist I to deliver technical support and warranty assistance for field equipment. You will diagnose issues and coordinate resolutions for customers, service providers, and internal teams to ensure satisfaction.

Ideal candidates bring strong problem-solving, HVAC knowledge, and a customer-first mindset. Travel to customer sites may be required to aid field service and warranty activities.

Qualifications

• Requires a high school diploma or equivalent; 3+ years of experience in heating, ventilation, air conditioning, mechanical equipment, technical service, field service, customer support, or a related technical environment; or any combination of education and experience, which would provide an equivalent background.
• Associate degree in Applied Science, Engineering Technology, or a related technical field preferred.

Responsibilities

• Provides technical support to customers, sales representatives, contractors, and service personnel regarding equipment operation, troubleshooting, and performance concerns.
• Diagnoses equipment issues by reviewing technical information, interpreting electrical and mechanical diagrams, and guiding field personnel through corrective actions.
• Evaluates warranty claims and repair requests to ensure compliance with company policies, procedures, and warranty terms and conditions.
• Coordinates service activities and supports the deployment of field resources to resolve customer issues in a timely and efficient manner.
• Reviews repair documentation and determines appropriate reimbursement amounts for authorized warranty work.
• Processes replacement part requests and coordinates with internal departments to support equipment repairs and service needs.
• Maintains positive customer relationships by responding promptly to inquiries, concerns, and complaints and ensuring effective issue resolution.
• Investigates complex technical and customer service issues and collaborates with cross-functional teams to implement corrective actions.
• Travels to customer sites, when necessary, to provide technical support and assist with resolution of field service issues.

Skills

Mechanical knowledge

Electrical knowledge

Refrigeration systems

Technical troubleshooting

Customer service

Communication

Organizational skills

Problem solving

Education

High school diploma or equivalent

Associate degree in Applied Science or Engineering Technology

Tools

MS Office

Job description

AAON, Inc. is seeking a Technical Support Specialist I to deliver technical support and warranty assistance for field equipment. You will diagnose issues and coordinate resolutions for customers, service providers, and internal teams to ensure satisfaction.

Ideal candidates bring strong problem-solving, HVAC knowledge, and a customer-first mindset. Travel to customer sites may be required to aid field service and warranty activities.