HVAC Controls Support Technician | Field Service & Warranty

AAON, Inc.; Kansas City (MO); On-site; USD 52,000 - 68,000; Full time

Job summary

AAON, Inc. is seeking a Technical Support Specialist I to provide technical support and warranty assistance for equipment operating in the field.

You will be the main point of contact for customers, service providers, sales representatives, and internal teams to diagnose issues, coordinate resolutions, and ensure a high level of customer satisfaction. Responsibilities include reviewing technical information, interpreting diagrams, coordinating service activities, handling warranty claims,

Qualifications

• Requires a high school diploma or equivalent; 3+ years of experience in heating, ventilation, air conditioning, mechanical equipment, technical service, or related technical environment.
• Associate degree in Applied Science, Engineering Technology, or related field preferred.

Responsibilities

• Provides technical support to customers, sales representatives, contractors, and service personnel regarding equipment operation, troubleshooting, and performance concerns.
• Diagnoses equipment issues by reviewing technical information and interpreting electrical and mechanical diagrams.
• Coordinates service activities and supports field resources to resolve customer issues promptly.
• Reviews repair documentation and determines reimbursement amounts for warranty work.
• Maintains detailed records of technical support activities and warranty claims.
• Travels to customer sites as needed to provide technical support and assist with field service resolution.

Skills

Technical support

Customer service

Troubleshooting

Reading schematics

Communication skills

Teamwork

Education

High school diploma

Associate degree (preferred)

Tools

CRM systems

Microsoft Office

Job description

AAON, Inc. is seeking a Technical Support Specialist I to provide technical support and warranty assistance for equipment operating in the field.

You will be the main point of contact for customers, service providers, sales representatives, and internal teams to diagnose issues, coordinate resolutions, and ensure a high level of customer satisfaction. Responsibilities include reviewing technical information, interpreting diagrams, coordinating service activities, handling warranty claims,