Field Community Health Navigator & Advocate

Molina Healthcare, Inc.; Lithopolis (OH); On-site; USD 23,000 - 44,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

Molina Healthcare, Inc. is hiring a Community Health Worker to support community-based member advocacy activities.

The role focuses on engaging vulnerable members, navigating health plan benefits, arranging transportation for care, and connecting members with social services to improve health outcomes. The position requires at least 1 year of health care experience, CHW certification may be required by state, and a valid driver’s license for local travel.

Qualifications

• At least 1 year of health care experience with underserved populations preferred.
• CHW certification may be required for certain states.
• Valid and unrestricted driver’s license and reliable transportation.
• Ability to multi-task while speaking with members.
• Excellent customer service and communication skills.
• Strong organizational and time-management skills.
• Willingness to learn other lines of business and software systems.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office and applicable software.

Responsibilities

• Engages with members as an advocate and resource to support health care management.
• Collaborates with health care services team performing non-clinical paraprofessional duties in the field.
• Helps members navigate health plan benefits and arrange transportation for visits.
• Assists members in accessing social services and community resources.
• Outreach to locate and support disconnected members with special needs.
• Researches data to locate hard-to-reach members using internal databases or community resources.
• Participates in ongoing or project-based member outreach activities.
• Guides members to maintain Medicaid eligibility and other financial resources.
• Travel may be 50-80% depending on state and contract requirements.

Skills

Health care exp

CHW cert

Driver's license

Multi-tasking

Customer service

Organization

Time management

Learning mindset

Communication

MS Office

Job description

Molina Healthcare, Inc. is hiring a Community Health Worker to support community-based member advocacy activities.

The role focuses on engaging vulnerable members, navigating health plan benefits, arranging transportation for care, and connecting members with social services to improve health outcomes. The position requires at least 1 year of health care experience, CHW certification may be required by state, and a valid driver’s license for local travel.