Community Health Advocate & Navigator

Jobtome; Heath (OH); On-site; USD 23,000 - 44,000; Full time

Job summary

Molina Healthcare is seeking a Community Health Worker to support community-based member advocacy activities and assist vulnerable members with health care needs. You will engage as a local resource, helping navigate benefits and access social services, often traveling to members’ locations.

Ideal candidates have health care experience with underserved populations, CHW certification (where required), and strong communication and organizational skills.

Qualifications

• At least 1 year of health care experience with underserved populations or equivalent.
• CHW certification may be required for certain states.
• Valid driver’s license, reliable transportation, and auto insurance for travel.
• Ability to multitask while speaking with members.
• Excellent customer service.
• Organizational and time-management skills.
• Willingness to learn other programs and software systems.
• Excellent verbal and written communication.
• Microsoft Office proficiency.

Responsibilities

• Engages with members as an advocate and resource to support management of health care needs.
• Collaborates with the health care services team by performing non-clinical paraprofessional duties in the field (home visits, shelters, provider offices).
• Helps navigate and maximize health plan benefits; schedule appointments and arrange transportation.
• Assists members in accessing social services such as housing, food, employment, etc.
• Provides outreach to locate and support disconnected members with special needs.
• Conducts research to locate members not contacted and travels to last known addresses or community resources.
• Participates in ongoing or project-based outreach activities (telephonic or face-to-face).
• Guides members to maintain Medicaid eligibility and other financial resources as appropriate.
• 50-80% local travel may be required.

Skills

Customer service

Verbal communication

Written communication

Organizational skills

Time management

Multitasking

Driver's license

Education

CHW certification

CMA certification (preferred)

Tools

Microsoft Office

Job description

Molina Healthcare is seeking a Community Health Worker to support community-based member advocacy activities and assist vulnerable members with health care needs. You will engage as a local resource, helping navigate benefits and access social services, often traveling to members’ locations.

Ideal candidates have health care experience with underserved populations, CHW certification (where required), and strong communication and organizational skills.