Field Community Health Advocate & Navigator

Molina Healthcare, Inc.; Circleville (WV); On-site; USD 23,000 - 44,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Molina Healthcare, Inc. seeks a Community Health Worker to support community-based member advocacy and connect vulnerable members with health plan benefits and community resources.

You will meet members in homes, shelters, and provider offices, travel locally, and assist with scheduling, transportation, and follow-up to ensure coordinated care. This role emphasizes non-clinical support and community engagement.

Qualifications

• 1 year or more health care experience with underserved/special needs populations.
• CHW certification may be required for some states.
• Valid and unrestricted driver’s license and reliable transportation for travel.
• Ability to multi-task while engaging with members.
• Excellent customer service and communication skills.
• Organizational and time-management skills.

Responsibilities

• Engage with members as advocate and resource to help manage health care needs.
• Collaborate with health care services team; perform non-clinical paraprofessional duties in the field.
• Assist with navigating and maximizing health plan benefits; arrange transportation and follow-up on missed appointments.
• Assist members in accessing social services and community resources.
• Provide outreach for disconnected members with special needs.
• Conduct field research to locate and reach hard-to-contact members.
• Participate in outreach activities, telephonic and in-person.
• Help members maintain Medicaid eligibility and access other financial resources.
• Travel locally 50-80% as required by state/contract.

Skills

Customer service

Multi-tasking

Verbal and written communication

Organization and time management

Microsoft Office proficiency

Education

CHW certification

Certified Medical Assistant (CMA)

Tools

Microsoft Office

Job description

Molina Healthcare, Inc. seeks a Community Health Worker to support community-based member advocacy and connect vulnerable members with health plan benefits and community resources.

You will meet members in homes, shelters, and provider offices, travel locally, and assist with scheduling, transportation, and follow-up to ensure coordinated care. This role emphasizes non-clinical support and community engagement.