Field Collections Specialist (Delinquent Accounts)

Farmers Home Furniture; Moultrie (GA); On-site; USD 40,000 - 50,000; Full time

Job summary

Farmers Home Furniture in Moultrie, GA is seeking a collections associate to locate, notify, and secure payments from delinquent accounts. You may travel to customers’ homes to collect payments and assist with repossessions when needed.

The role also involves updating CRM, documenting communications, and preparing legal paperwork for severely late accounts. A high school diploma and six months in collections or related work, plus a valid driver’s license, are required.

Qualifications

• High School Diploma or GED required; six months experience in payment collections or general office procedures; or any combination of training, experience and education which provides the required knowledge, skills, and abilities for this position.
• Must possess and maintain a valid State Driver’s License.

Responsibilities

• Sends text messages, mails form letters and/or late charge notices to customers to encourage payment of delinquent accounts.
• Confers with customers by text or telephone attempting to determine reason for overdue payment, reviewing terms of sales, service, or credit contract with customer in an attempt to gain payment.
• Documents all correspondence and attempted correspondence with customers concerning accounts.
• Receives payments and posts amount paid to customer’s account.
• Maintains and balances assigned cash drawer and ensures security when unattended.
• Travels to customers’ homes as required to collect on late payments; assists with repossessions of merchandise as necessary.
• Prepares paperwork prior to legal action to be initiated against severely late-paying customers.
• Initiates credit investigations by telephone for new credit account applicants under the direction of the Credit Manager.
• Logs details of work activities daily/weekly/monthly.
• Receives various documentation and reports; processes, responds, distributes, files, maintains, and/or takes other action as appropriate.
• Operates office equipment and software as needed.
• Logs customer service requests into CRM and schedules merchandise repairs.
• Assist customers on the sales floor as assigned by management; participate in sales floor rotation and update CRM.
• Maintains an acceptable sales quota as established in store goals.
• Complies with Store Operations Customer Service Counter and Telephone Standards.

Skills

Communication skills

Customer service

Negotiation

Attention to detail

Analytical thinking

Cash handling

CRM experience

Education

High School Diploma or GED

Tools

CRM software

Job description

Farmers Home Furniture in Moultrie, GA is seeking a collections associate to locate, notify, and secure payments from delinquent accounts. You may travel to customers’ homes to collect payments and assist with repossessions when needed.

The role also involves updating CRM, documenting communications, and preparing legal paperwork for severely late accounts. A high school diploma and six months in collections or related work, plus a valid driver’s license, are required.