Collections Specialist: Delinquent Accounts & Payments

Farmers Home Furniture; Union (SC); On-site; USD 30,000 - 42,000; Full time

Job summary

Farmers Home Furniture in the United States is seeking a collections-focused professional to locate, notify, and secure payments from customers with delinquent accounts. You will text, call, and mail notices to encourage payment and document all activity.

The role includes visiting customers' homes as required, handling repossession support with approval, and preparing filings for legal action on severely delinquent accounts. A valid driver's license is required.

Qualifications

• High School Diploma or GED required; six months experience in payment collections or general office procedures; or any combination of training, experience and education which provides the required knowledge, skills, and abilities for this position.
• Must possess and maintain a valid State Driver’s License.

Responsibilities

• Sends text messages, mails form letters and/or late charge notices to customers to encourage payment of delinquent accounts.
• Confers with customers by text or telephone attempting to determine reason for overdue payment, reviewing terms of sales, service, or credit contract with customer in an attempt to gain payment.
• Documents all correspondence and attempted correspondence with customers concerning accounts.
• Receives payments and posts amount paid to customer’s account.
• Maintains and balances assigned cash drawer, ensuring the drawer is locked when unattended.
• Travels to customers’ homes as required to collect on late payments; assists with repossessions of merchandise, if necessary, upon approval of the Store Manager.
• Prepares paperwork prior to legal action to be initiated against severely late-paying customers.
• Initiates credit investigations by telephone for new credit account applicants under the direction of the Credit Manager.
• Logs details of work activities on a daily, weekly, and monthly basis.
• Receives various documentation and reports; reviews, processes, responds, distributes, forwards, files, maintains, and/or takes other action as appropriate.
• Operates a personal computer, printer, calculator, copy machines, telephone, or other equipment as necessary to complete essential functions, to include the use of word processing, spreadsheet, database, or other system software.
• Logs customer service requests into PQA and schedules merchandise repairs for customers.
• Assist customers on the sales floor as assigned by management to include participation in the sales floor rotation, greeting customers, demonstrating products, completing sales write ups, and updating CRM.
• Maintains an acceptable sales quota as established in weekly, monthly, and annual store goals as assigned by the Store Manager.
• Complies with Store Operations Customer Service Counter and Telephone Standards.
• Upholds and promotes our H.O.M.E. values: Helping others, developing Ordinary people to do extraordinary things, being a Motivated owner that cares, and Ensuring that excellence is a habit personally and for those entrusted to them to lead.
• Assists in other store departments as required.
• Performs other related duties as required.

Skills

Verbal aptitude

Mathematical aptitude

Situational reasoning

Data utilization

Human interaction

Education

High School Diploma or GED

Tools

CRM

PQA

Job description

Farmers Home Furniture in the United States is seeking a collections-focused professional to locate, notify, and secure payments from customers with delinquent accounts. You will text, call, and mail notices to encourage payment and document all activity.

The role includes visiting customers' homes as required, handling repossession support with approval, and preparing filings for legal action on severely delinquent accounts. A valid driver's license is required.