Field Collections Specialist

Farmers Home Furniture; Newberry (SC); On-site; USD 32,000 - 46,000; Full time

Job summary

Farmers Home Furniture is seeking an Accounts Receivable/Collections Specialist to locate, notify, and secure payments from customers with delinquent accounts. You will text, mail late notices, and converse by phone to determine reasons for overdue payments while upholding store policies.

You’ll document all actions, receive payments, and maintain accurate cash drawers. Travel to customers' homes as needed and assist with repossessions upon managerial approval; prepare paperwork for legal

Qualifications

• High School Diploma or GED required.
• Six months experience in payment collections or general office procedures.
• Valid State Driver’s License.
• Bilingual in English and Spanish is a plus.

Responsibilities

• Sends text messages, mails form letters and/or late charge notices to customers to encourage payment of delinquent accounts.
• Confers with customers by text or telephone attempting to determine reason for overdue payment, reviewing terms of sales, service, or credit contract with customer in an attempt to gain payment.
• Documents all correspondence and attempted correspondence with customers concerning accounts.
• Receives payments and posts amount paid to customer’s account.
• Travels to customers’ homes as required to collect on late payments; assists with repossessions of merchandise, if necessary, upon approval of the Store Manager.
• Prepares paperwork prior to legal action to be initiated against severely late-paying customers.
• Initiates credit investigations by telephone for new credit account applicants under the direction of the Credit Manager.

Skills

Bilingual English/Spanish

Education

High School Diploma or GED

Job description

Farmers Home Furniture is seeking an Accounts Receivable/Collections Specialist to locate, notify, and secure payments from customers with delinquent accounts. You will text, mail late notices, and converse by phone to determine reasons for overdue payments while upholding store policies.

You’ll document all actions, receive payments, and maintain accurate cash drawers. Travel to customers' homes as needed and assist with repossessions upon managerial approval; prepare paperwork for legal