Collections & Credit Specialist

Farmers Home Furniture; Kings Mountain (NC); On-site; USD 32,000 - 48,000; Full time

Job summary

Farmers Home Furniture is seeking a Collections Specialist to locate, notify, and secure payments from customers with delinquent accounts. You will text or call customers, review credit terms, document all communications, and process payments.

Travel to customer homes may be required to collect debts and assist with repossessions after manager approval. Responsibilities also include preparing legal paperwork for severely delinquent accounts, initiating credit inquiries, logging activities, and

Qualifications

• High School Diploma or GED required.
• Six months experience in payment collections or general office procedures.
• Must possess and maintain a valid State Driver’s License.

Responsibilities

• Sends text messages, mails form letters and/or late charge notices to encourage payment.
• Confers with customers by text or telephone to determine reasons for overdue payment and review terms of sales/credit.
• Documents all correspondence with customers concerning accounts.
• Receives payments and posts to customer accounts.
• Travel to customers’ homes to collect delinquent payments and assist with repossessions as approved.
• Prepare paperwork prior to legal action for severely late-paying customers.
• Initiates credit investigations by telephone under direction of the Credit Manager.
• Log daily/weekly/monthly work activities and review/process reports.
• Assist customers on the sales floor and participate in CRM updates.

Education

High School Diploma or GED

Six months experience in payment collections

Valid State Driver’s License

Tools

CRM software

Job description

Farmers Home Furniture is seeking a Collections Specialist to locate, notify, and secure payments from customers with delinquent accounts. You will text or call customers, review credit terms, document all communications, and process payments.

Travel to customer homes may be required to collect debts and assist with repossessions after manager approval. Responsibilities also include preparing legal paperwork for severely delinquent accounts, initiating credit inquiries, logging activities, and