Field Collections Specialist

Farmers Home Furniture; Monticello (KY); On-site; USD 32,000 - 48,000; Full time

Job summary

Farmers Home Furniture is seeking a Collections Specialist to locate, notify, and secure payments from customers with delinquent accounts. Responsibilities include contacting customers, reviewing credit terms, and documenting communications.

You will handle payments, maintain cash drawers, and assist with repossessions when approved by management. Requires a High School Diploma or GED, six months in collections or office procedures, and a valid state driver’s license.

Qualifications

• High School Diploma or GED required.
• Six months experience in payment collections or general office procedures.
• Valid State Driver’s License required.

Responsibilities

• Sends text messages, mails form letters and/or late charge notices to encourage payment of delinquent accounts.
• Confers with customers by text or telephone to determine reasons for overdue payments and reviews terms of sales/credit contract.
• Documents all correspondence and attempted correspondence with customers concerning accounts.
• Receives payments and posts amount paid to customer accounts.
• Maintains and balances cash drawer and ensures it is locked when unattended.

Skills

Payment collections

Customer service

Cash handling

Education

High School Diploma or GED

Tools

CRM

PQA

MS Office

Job description

Farmers Home Furniture is seeking a Collections Specialist to locate, notify, and secure payments from customers with delinquent accounts. Responsibilities include contacting customers, reviewing credit terms, and documenting communications.

You will handle payments, maintain cash drawers, and assist with repossessions when approved by management. Requires a High School Diploma or GED, six months in collections or office procedures, and a valid state driver’s license.