Field Collections Specialist

Farmers Home Furniture; Union (SC); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Farmers Home Furniture is seeking a collection specialist to locate and secure delinquent payments. You will communicate with customers by text or phone, review terms, and document all interactions to maintain accurate records.

The role requires handling cash, posting payments, and may involve travel to customers’ homes and helping with repossessions with managerial approval. A valid driver’s license is required.

Qualifications

• High School Diploma or GED required; six months experience in payment collections or general office procedures; or any combination of training, experience and education which provides the required knowledge, skills, and abilities for this position. Must possess and maintain a valid State Driver's License.

Responsibilities

• Locate, notify, and secure payments from delinquent accounts.
• Sends text messages, mails letters and notices to encourage payment.
• Confers with customers by text or telephone to determine reason for overdue payment.
• Documents all correspondence and attempted correspondence.
• Receives payments and posts to customer accounts.
• Maintain and balance cash drawer and ensure security.
• Travel to customers' homes to collect payments and assist with repossessions with approval.
• Prepare paperwork for potential legal action.
• Log details of work activities daily, weekly, and monthly.
• Assist customers on the sales floor and participate in CRM activities.

Skills

Payment collections

Customer service

Education

High School Diploma or GED

Tools

PQA

CRM

Office software

Job description

Farmers Home Furniture is seeking a collection specialist to locate and secure delinquent payments. You will communicate with customers by text or phone, review terms, and document all interactions to maintain accurate records.

The role requires handling cash, posting payments, and may involve travel to customers’ homes and helping with repossessions with managerial approval. A valid driver’s license is required.