Field Collections & Delivery Specialist

Farmers Home Furniture; Lumberton (NC); On-site; USD 32,000 - 46,000; Full time

Job summary

Farmers Home Furniture in Lumberton, NC is seeking a versatile associate to manage delinquent accounts and assist with delivery and warehouse tasks. You will contact customers by phone to secure payments, document all interactions, and post payments to accounts while supporting loading and unloading at delivery locations.

The role includes occasional travel to customers' homes, aiding with repossessions when approved, and preparing paperwork for potential legal action.

Qualifications

• High School Diploma or GED required.
• Six months experience in a distribution or warehouse environment.
• Six months experience in payment collections or general office procedures.

Responsibilities

• Contact customers by telephone to determine reason for overdue payments and review terms.
• Document all correspondence and attempted correspondence with customers.
• Receive payments and post amounts to customer accounts.
• Travel to customers' homes to collect on late payments and assist with repossessions when approved.
• Prepare paperwork for legal action against severely late-paying customers.
• Log daily, weekly, and monthly work activity.

Skills

Verbal aptitude

Mathematical aptitude

Communication skills

Education

High School Diploma or GED

Job description

Farmers Home Furniture in Lumberton, NC is seeking a versatile associate to manage delinquent accounts and assist with delivery and warehouse tasks. You will contact customers by phone to secure payments, document all interactions, and post payments to accounts while supporting loading and unloading at delivery locations.

The role includes occasional travel to customers' homes, aiding with repossessions when approved, and preparing paperwork for potential legal action.