Field Collections Specialist & Customer Care

Farmers Home Furniture; Waycross (GA); On-site; USD 32,000 - 52,000; Full time

Job summary

Farmers Home Furniture is seeking a collection-focused professional to locate, notify and secure payments from delinquent accounts. You will manage calls and texts, process payments, and document interactions while maintaining cash drawer accuracy.

The role includes customer visits, potential repossession assistance with approval, and preparing legal action paperwork when needed, under the Credit Manager's direction. A valid driver's license is required.

Qualifications

• High School Diploma or GED required.
• Six months experience in payment collections or general office procedures.
• Must possess and maintain a valid State Driver's License.

Responsibilities

• Sends text messages, mails form letters and/or late charge notices to customers to encourage payment of delinquent accounts.
• Confer with customers by text or telephone to determine reason for overdue payment and review terms of sales, service, or credit contract.
• Documents all correspondence and attempted correspondence with customers concerning accounts.
• Receives payments and posts amount paid to customer’s account.
• Maintains and balances assigned cash drawer; ensures the drawer is locked and the key removed when unattended.
• Travels to customers’ homes as required to collect on late payments; assists with repossessions with approval of the Store Manager.
• Prepares paperwork prior to legal action to be initiated against severely late-paying customers.
• Initiates credit investigations by telephone for new credit account applicants under the direction of the Credit Manager.
• Logs details of work activities daily, weekly, and monthly.
• Operates a personal computer, printer, calculator, copy machines, telephone, or other equipment; uses word processing, spreadsheets, databases, etc.
• Logs customer service requests into PQA and schedules merchandise repairs for customers.
• Assist customers on the sales floor as assigned by management; participate in sales floor rotation, greet customers, demonstrate products, complete sales write ups, and update CRM.
• Maintains an acceptable sales quota as established in weekly, monthly, and annual store goals as assigned by the Store Manager.
• Complies with Store Operations Customer Service Counter and Telephone Standards and HOME values.

Skills

Data Utilization

Human Interaction

Verbal Aptitude

Mathematical Aptitude

Functional Reasoning

Situational Reasoning

Education

High School Diploma or GED

Job description

Farmers Home Furniture is seeking a collection-focused professional to locate, notify and secure payments from delinquent accounts. You will manage calls and texts, process payments, and document interactions while maintaining cash drawer accuracy.

The role includes customer visits, potential repossession assistance with approval, and preparing legal action paperwork when needed, under the Credit Manager's direction. A valid driver's license is required.