Entry-Level Broadband Technician: Install, Educate & Upsell

WaveDivision Holdings, LLC; Seattle (WA); On-site; USD 30,000 - 47,000; Full time

Benefits offered by this job

401k retirement plan

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability insurance

Paid time off

Floating holiday

Paid holidays

Paid sick leave

Tuition reimbursement

Employee discount

Job summary

Astound is a leading provider of internet, WiFi, mobile, and TV services delivering reliable connectivity and digital experiences in Seattle and beyond. The Broadband Technician role focuses on residential installs, disconnects, and upsell opportunities while ensuring safety and quality measurements on customer sites.

You will educate customers about products, document signal levels, and maintain productive routes with adherence to time and safety standards. A valid driver's license is required.

Qualifications

• High school diploma or equivalent required.
• 0 years experience (entry level).
• Maintain satisfactory driving record and valid license.
• Knowledge of ladder, hand or power tools.
• Customer service communication skills (verbal, written).
• Basic computer skills.
• Aptitude to learn new skills.
• Problem solving and time management.
• Teamwork and ability to work alone.

Responsibilities

• Perform residential installs and disconnects on customer premises according to standards and specs.
• Provide a positive customer experience by ensuring RF and signal levels meet specifications.
• Maintain communication with leadership and dispatch to sustain productive routes and safety metrics.
• Educate customers about products and services and identify upsell opportunities.
• Operate company vehicle safely and professionally; other duties as assigned.

Skills

Customer service

Verbal & written communication

Time management

Problem solving

Teamwork

Working alone

Basic computer skills

Education

High school diploma or equivalent

Tools

Ladder

Hand tools

Power tools

Job description

Astound is a leading provider of internet, WiFi, mobile, and TV services delivering reliable connectivity and digital experiences in Seattle and beyond. The Broadband Technician role focuses on residential installs, disconnects, and upsell opportunities while ensuring safety and quality measurements on customer sites.

You will educate customers about products, document signal levels, and maintain productive routes with adherence to time and safety standards. A valid driver's license is required.