Field-Based TTFields Device Support Specialist

Novocure Inc.; Santa Monica (CA); On-site; USD 79,000 - 107,000; Full time

Job summary

Novocure Inc. is seeking a dedicated Device Support Specialist to educate patients and caregivers on TTFields device usage, provide initiation and ongoing support, and help patients meet prescribed usage goals.

The role is full-time and field-based, requiring travel to patient homes, physician offices, and medical centers, with cross-functional collaboration and independent territory management. You will educate, troubleshoot, and support patients, perform visits, and ensure compliance with

Qualifications

• Bachelor's degree, certification in allied health, or relevant work experience preferred.
• Patient-facing experience and the ability to provide compassionate support to patients and caregivers.
• Proficiency in basic computer operations, including Microsoft Office, Outlook, file management, and following test and troubleshooting procedures.
• Valid driver's license.
• Ability to travel commercially by air and drive long distances.
• Ability to lift up to 50 pounds.

Responsibilities

• Put patients at the center of every interaction by providing compassionate, high-quality care and service in support of our Patient Forward mission.
• Conduct regular in-home patient visits, including TTFields education, treatment initiation, enhanced training sessions, and monthly follow-up visits.
• Provide technical analysis and troubleshooting of patient equipment and replace components as needed through established procedures.
• Collect and analyze patient data and communicate findings through verbal and written follow-up.
• Use virtual visits when appropriate to support patient accessibility and flexibility.
• Serve as the technical representative to assigned medical centers and collaborate with cross-functional team members.
• Follow established timelines, guidelines, and regulatory requirements for patient interactions, training, documentation, and other assigned activities.
• Manage administrative responsibilities including expense reporting, CRM documentation, equipment inventory, home-office logistics, ongoing training, and assessments.
• Maintain assigned fleet vehicle in accordance with administration, maintenance, and cleanliness guidelines.
• Adapt to changing business needs and schedules to ensure seamless patient support.

Skills

Empathy

Communication

Organization

Patient-facing experience

Education

Bachelor's degree

Tools

Microsoft Office

Concur

SAP

Job description

Novocure Inc. is seeking a dedicated Device Support Specialist to educate patients and caregivers on TTFields device usage, provide initiation and ongoing support, and help patients meet prescribed usage goals.

The role is full-time and field-based, requiring travel to patient homes, physician offices, and medical centers, with cross-functional collaboration and independent territory management. You will educate, troubleshoot, and support patients, perform visits, and ensure compliance with