Field-Based Patient Access & Education Partner

BioSpace; Kansas; Hybrid; USD 190,000 - 225,000; Full time

Job summary

Dyne Therapeutics is seeking a Dyne Care Partner to educate patients and caregivers, coordinate reimbursement, and remove access barriers across the treatment journey. You will work in the field, travel frequently, and partner with healthcare providers to ensure continuity of care and therapy initiation.

This non-promotional role supports patients from enrollment through treatment, maintaining compliance with company policies and regulatory requirements.

Qualifications

• Bachelor’s degree in nursing, social work, or a related healthcare field preferred
• RN, Social Worker, or equivalent healthcare experience preferred
• 8+ years of healthcare or related experience, including 5+ years of directly relevant experience in patient services, reimbursement, case management, field education, specialty pharmacy, or care coordination
• Experience supporting specialty, rare disease, or infused/provider-administered therapies preferred
• Working knowledge of payer coverage, reimbursement pathways, and access processes (e.g., prior authorizations, appeals, denials)
• Demonstrated ability to build relationships across patients, caregivers, healthcare providers, and cross-functional teams
• Strong communication, organizational, and problem-solving skills
• Ability to work independently in a field-based environment
• Ability to travel extensively within assigned geography (up to 50–80%)
• Flexibility to support patient and provider needs outside standard business hours, including evenings, weekends, and holidays as required
• Ability to respond to time-sensitive patient access and treatment coordination needs in a compliant and professional manner

Responsibilities

• Serve as a primary point of contact for patients and caregivers throughout the treatment journey
• Provide education on disease state, therapy, and treatment expectations using approved materials
• Conduct proactive outreach to identify support needs and address access or adherence barriers
• Coordinates support services and resources to assist patients and caregivers
• Builds trusted relationships through empathetic, patient-centered communication
• Educates on proper product storage, handling, and administration
• Provides education on reimbursement processes to patients, caregivers, healthcare providers, and infusion centers
• Supports understanding of prior authorizations, appeals, denials, reauthorizations, and site-of-care requirements
• Identifies reimbursement and access challenges and facilitates escalation through approved channels
• Supports continuity of care during insurance changes, site-of-care transitions, and reauthorization events
• Builds and maintains relationships with healthcare providers, office staff, and infusion partners
• Provides education on patient support services, reimbursement processes, and available resources
• Supports infusion center readiness, including product handling, storage, preparation, and administration requirements
• Serves as a reimbursement and access resource within the assigned geography
• Maintains accurate and timely documentation in approved systems
• Ensures compliance with all regulatory, privacy, and company requirements
• Identifies and reports adverse events, product complaints, and privacy incidents

Skills

Strong communication

Problem-solving

Travel readiness

Education

Bachelor’s degree in nursing, social work, or related healthcare field

RN or equivalent healthcare experience

8+ years healthcare or related experience

Job description

Dyne Therapeutics is seeking a Dyne Care Partner to educate patients and caregivers, coordinate reimbursement, and remove access barriers across the treatment journey. You will work in the field, travel frequently, and partner with healthcare providers to ensure continuity of care and therapy initiation.

This non-promotional role supports patients from enrollment through treatment, maintaining compliance with company policies and regulatory requirements.