Field-Based Patient Access & Education Partner

Dyne Therapeutics; Waltham (MA); On-site; USD 190,000 - 225,000; Full time

Job summary

Dyne Therapeutics is seeking a Dyne Care Partner to support patients and caregivers across the treatment journey in a field-based role. You will provide education, reimbursement assistance, and care coordination to help patients initiate and maintain therapy while removing access barriers.

This non-promotional position requires residence within the territory and willingness to travel regionally to support patients and infusion centers.

Qualifications

• Bachelor’s degree in nursing, social work, or a related healthcare field preferred.
• RN, Social Worker, or equivalent healthcare experience preferred.
• 8+ years of healthcare or related experience, including 5+ years in patient services, reimbursement, case management, field education, specialty pharmacy, or care coordination.
• Experience supporting specialty, rare disease, or infused/provider-administered therapies preferred.
• Working knowledge of payer coverage, reimbursement pathways, and access processes (e.g., prior authorizations, appeals, denials).
• Ability to travel extensively within assigned geography (up to 50–80%).

Responsibilities

• Serves as a primary point of contact for patients and caregivers throughout the treatment journey.
• Provides education on disease state, therapy, and treatment expectations using approved materials.
• Conducts proactive outreach to identify support needs and address access or adherence barriers.
• Coordinates support services and resources to assist patients and caregivers.
• Builds trusted relationships through empathetic, patient-centered communication.
• Educates on proper product storage, handling, and administration.
• Provides education on reimbursement processes to patients, caregivers, healthcare providers, and infusion centers.
• Supports understanding of prior authorizations, appeals, denials, reauthorizations, and site-of-care requirements.
• Identifies reimbursement and access challenges and facilitates escalation through approved channels.
• Supports continuity of care during insurance changes, site-of-care transitions, and reauthorization events.
• Builds and maintains relationships with healthcare providers, office staff, and infusion partners.
• Provides education on patient support services, reimbursement processes, and available resources.
• Supports infusion center readiness, including product handling, storage, preparation, and administration requirements.
• Serves as a reimbursement and access resource within the assigned geography.
• Partners with HUB services, specialty pharmacies, infusion providers, and internal stakeholders to support patient access and continuity of care.
• Maintains accurate and timely documentation in approved systems.
• Ensures compliance with all regulatory, privacy, and company requirements.
• Identifies and appropriately reports adverse events, product complaints, and privacy incidents.

Skills

Communication

Organizational skills

Problem-solving

Independent field work

Adaptability

Travel readiness

Education

Bachelor’s degree in nursing, social work, or related healthcare field

Job description

Dyne Therapeutics is seeking a Dyne Care Partner to support patients and caregivers across the treatment journey in a field-based role. You will provide education, reimbursement assistance, and care coordination to help patients initiate and maintain therapy while removing access barriers.

This non-promotional position requires residence within the territory and willingness to travel regionally to support patients and infusion centers.