Field-Based Patient Access & Care Coordinator

BioSpace; Kansas; Hybrid; USD 190,000 - 225,000; Full time

Job summary

Dyne Therapeutics seeks a Dyne Care Partner to educate patients and caregivers, coordinate care, and navigate reimbursement within a field-based role across challenging access landscapes. The role emphasizes patient-first service and cross-functional collaboration to remove treatment barriers.

The DCP will operate within a defined geography, travel extensively, and support initiation and continuity of therapy while adhering to regulatory and company standards.

Qualifications

• 8+ years of healthcare or related experience, including 5+ years in patient services, reimbursement, case management, field education, specialty pharmacy, or care coordination.
• Experience supporting specialty, rare disease, or infused/provider-administered therapies preferred.
• Working knowledge of payer coverage, reimbursement pathways, and access processes (e.g., prior authorizations, appeals, denials).

Responsibilities

• Serves as primary point of contact for patients and caregivers throughout the treatment journey.
• Provides education on disease state, therapy, and expectations using approved materials.
• Conducts proactive outreach to identify support needs and address access or adherence barriers.
• Coordinates support services and resources to assist patients and caregivers.
• Builds trusted relationships through empathetic, patient-centered communication.
• Educates on proper product storage, handling, and administration.
• Provides education on reimbursement processes to patients, caregivers, healthcare providers, and infusion centers.
• Supports understanding of prior authorizations, appeals, denials, reauthorizations, and site-of-care requirements.
• Identifies reimbursement and access challenges and facilitates escalation through approved channels.
• Supports continuity of care during insurance changes, site-of-care transitions, and reauthorization events.

Skills

Communication skills

Organization skills

Problem solving

Travel readiness

Education

Bachelor’s degree in nursing, social work, or related healthcare field

Job description

Dyne Therapeutics seeks a Dyne Care Partner to educate patients and caregivers, coordinate care, and navigate reimbursement within a field-based role across challenging access landscapes. The role emphasizes patient-first service and cross-functional collaboration to remove treatment barriers.

The DCP will operate within a defined geography, travel extensively, and support initiation and continuity of therapy while adhering to regulatory and company standards.