Field Patient Access & Care Coordination Specialist

Dyne Therapeutics; Waltham (MA); Hybrid; USD 190,000 - 225,000; Full time

Job summary

Dyne Therapeutics is seeking a Dyne Care Partner to join the Patient Access and Education team in a field-based capacity. You will educate patients and caregivers, assist with reimbursement navigation, and coordinate care to remove access barriers across a broad geography.

You will travel extensively (up to 50–80%) to support infusion centers, providers, and patients, ensuring compliance with Dyne policies and regulatory standards while promoting continuity of care throughout the treatment

Qualifications

• Bachelor’s degree in nursing or related healthcare field preferred.
• RN, Social Worker, or equivalent healthcare experience preferred.
• 8+ years of healthcare or related experience, including 5+ years of directly relevant experience in patient services, reimbursement, case management, field education, specialty pharmacy, or care coordination.
• Experience supporting specialty, rare disease, or infused/provider-administered therapies preferred.
• Working knowledge of payer coverage, reimbursement pathways, and access processes (e.g., prior authorizations, appeals, denials).
• Demonstrated ability to build relationships across patients, caregivers, healthcare providers, and cross-functional teams.
• Strong communication, organizational, and problem-solving skills.
• Ability to travel extensively within assigned geography (up to 50–80%).
• Flexibility to support patient and provider needs outside standard business hours, including evenings, weekends, and holidays as required.
• Ability to respond to time-sensitive patient access and treatment coordination needs in a compliant and professional manner.
• Demonstrated accountability and sound judgment in managing urgent or complex patient situations.
• Maintains a patient-first mindset during critical treatment milestones, including therapy initiation, infusion scheduling, access challenges, and treatment interruptions.

Responsibilities

• Serves as a primary point of contact for patients and caregivers throughout the treatment journey.
• Provides education on disease state, therapy, and treatment expectations using approved materials.
• Conducts proactive outreach to identify support needs and address access or adherence barriers.
• Coordinates support services and resources to assist patients and caregivers.
• Builds trusted relationships through empathetic, patient-centered communication.
• Educates on proper product storage, handling, and administration.
• Provides education on reimbursement processes to patients, caregivers, healthcare providers, and infusion centers.
• Supports understanding of prior authorizations, appeals, denials, reauthorizations, and site-of-care requirements.
• Identifies reimbursement and access challenges and facilitates escalation through approved channels.
• Supports continuity of care during insurance changes, site-of-care transitions, and reauthorization events.
• Builds and maintains relationships with healthcare providers, office staff, and infusion partners.
• Provides education on patient support services, reimbursement processes, and available resources.
• Supports infusion center readiness, including product handling, storage, preparation, and administration requirements.
• Serves as a reimbursement and access resource within the assigned geography.
• Partners with HUB services, specialty pharmacies, infusion providers, and internal stakeholders to support patient access and continuity of care.
• Maintains accurate and timely documentation in approved systems.
• Ensures compliance with all regulatory, privacy, and company requirements.
• Identifies and appropriately reports adverse events, product complaints, and privacy incidents.

Skills

Patient education

Communication

Collaboration

Problem solving

Education

Bachelor's degree in nursing or related healthcare field

Job description

Dyne Therapeutics is seeking a Dyne Care Partner to join the Patient Access and Education team in a field-based capacity. You will educate patients and caregivers, assist with reimbursement navigation, and coordinate care to remove access barriers across a broad geography.

You will travel extensively (up to 50–80%) to support infusion centers, providers, and patients, ensuring compliance with Dyne policies and regulatory standards while promoting continuity of care throughout the treatment