Field-Based Patient Access & Reimbursement Partner

Dyne Therapeutics; Waltham (MA); On-site; USD 190,000 - 225,000; Full time

Job summary

Dyne Therapeutics is seeking a Dyne Care Partner (DCP) to support patients, caregivers, healthcare providers, and infusion centers across the treatment journey. This field-based role focuses on education, reimbursement support, and care coordination to remove access barriers and ensure continuity of care.

Travel within the territory and to major airports is required. As part of the Dyne Care Partner team, you will educate on disease state, therapy expectations, and storage/administration of the

Qualifications

• Bachelor’s degree in nursing, social work, or a related healthcare field preferred.
• RN, Social Worker, or equivalent healthcare experience preferred.
• 8+ years of healthcare or related experience, including 5+ years of directly relevant experience in patient services, reimbursement, case management, field education, specialty pharmacy, or care coordination.

Responsibilities

• Serves as a primary point of contact for patients and caregivers throughout the treatment journey.
• Provides individualized education on disease state, therapy, and treatment expectations using approved materials.
• Coordinates support services and resources to assist patients and caregivers.
• Builds trusted relationships through empathetic, patient-centered communication.
• Educates on proper product storage, handling, and administration.
• Provides education on reimbursement processes to patients, caregivers, healthcare providers, and infusion centers.
• Identifies reimbursement and access challenges and facilitates escalation through approved channels.
• Supports infusion center readiness, including product handling, storage, preparation, and administration requirements.

Skills

Strong communication

Organizational skills

Problem-solving

Independent work

Travel readiness

Adaptability

Education

Bachelor’s degree in nursing, social work, or related healthcare field

Job description

Dyne Therapeutics is seeking a Dyne Care Partner (DCP) to support patients, caregivers, healthcare providers, and infusion centers across the treatment journey. This field-based role focuses on education, reimbursement support, and care coordination to remove access barriers and ensure continuity of care.

Travel within the territory and to major airports is required. As part of the Dyne Care Partner team, you will educate on disease state, therapy expectations, and storage/administration of the